Summary
Overview
Work History
Education
Skills
Timeline
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Tina Bush

Casselberry,FL

Summary

Seasoned Customer Associate with 16 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

29
29
years of professional experience

Work History

Customer Service Associate

Sunshine Flyer
04.2022 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.

Dispatcher

Mears Transportation
09.2007 - 04.2023
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.

Warehouse Manager

Ezarro
08.2003 - 09.2007
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.

Logistics Specialist

Markham Company
02.1994 - 08.2003
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Built long-term relationships due to prompt and courteous service.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Education

High School Diploma -

Penn Manor High School
Millersville, PA
07.1979

Skills

  • Customer Service and Assistance
  • Project Management
  • MS Office Proficiency
  • Customer Relationship Management
  • Inbound and Outbound Calling
  • Exceptional Communicator

Timeline

Customer Service Associate

Sunshine Flyer
04.2022 - 07.2023

Dispatcher

Mears Transportation
09.2007 - 04.2023

Warehouse Manager

Ezarro
08.2003 - 09.2007

Logistics Specialist

Markham Company
02.1994 - 08.2003

High School Diploma -

Penn Manor High School

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Tina Bush