Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Byrd

Fairfield,OH

Summary

Highly motivated and empathetic professional with a strong track record of supporting individuals, resolving concerns, and maintaining detailed administrative records. Skilled in active listening, conflict resolution, and building positive relationships. Known for maintaining confidentiality, handling sensitive information with discretion, and collaborating effectively across teams. Eager to bring a strong work ethic, a passion for employee support, and a commitment to fostering a respectful, inclusive workplace culture.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Totes Isotoner
07.2018 - Current
  • Trained new hires on company policies, customer service protocols, and system navigation.
  • Developed training materials that improved onboarding processes for new customer service representatives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Inventory Coordinator

Meijer
03.2016 - 07.2018
  • Coordinated inventory audits to ensure accuracy and compliance with company standards.
  • Managed stock levels, facilitating timely replenishment and minimizing excess inventory.
  • Analyzed inventory data to identify trends, supporting strategic decision-making processes.

Pharmacy Technician

Express Scripts
09.2002 - 03.2016
  • Managed medication inventory, ensuring accurate stock levels and timely reordering.
  • Assisted pharmacists in preparing and dispensing prescription medications efficiently.
  • Trained new pharmacy technicians on operational procedures and safety protocols.
  • Implemented process improvements to enhance workflow and reduce medication errors.

Education

High School Diploma -

Hamilton High School
Hamilton, OH
05.1992

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Conflict resolution
  • Team development
  • Recordkeeping strengths
  • Report creation

Timeline

Customer Service Representative

Totes Isotoner
07.2018 - Current

Inventory Coordinator

Meijer
03.2016 - 07.2018

Pharmacy Technician

Express Scripts
09.2002 - 03.2016

High School Diploma -

Hamilton High School

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