Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hortensia Tina Cabrera

Brewster,NY

Summary

Detail-oriented and knowledgeable office manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience dedicated to optimal patient care. Conversational Spanish abilities as well.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Manager

Forge Health
06.2022 - Current
  • Answering incoming inquiries regarding Forge Health program and services in a courteous, professional and knowledgeable manner.
  • Obtaining all relevant information from potential clients on initial call in order to facilitate admission, including insurance information if available.
  • Maintaining/managing schedules and facility calendar.
  • Draft and edit documents/communications as needed.
  • Collecting any necessary payments due from clients.

Office Manager

Gary S. Bromley, MD
06.2014 - 06.2022
  • Answering all calls and assisting patients as needed.
  • Scheduling of all appointments and meetings utilizing outlook.
  • Scheduling surgeries and all other required pretesting.
  • Collecting deductibles, balances and copays.
  • Following up on billing disputes and precertification of procedures.
  • Maintaining front desk and reception area.
  • Interpreting as needed for urologist and neurosurgeon.

Administrative Assistant

Beth Israel Medical Center
09.2011 - 06.2014
  • Answered multi-line phone system, routing calls, delivering messages to Vice Chairman and physician assistants.
  • Updating charts for office hours.
  • Scheduled follow-up appointments and pre-testing.
  • Scheduled surgeries for both physicians.
  • Acquired necessary pre certs for upcoming surgeries.
  • Faxed booking sheets, history, tests and pre-op clearance to hospital booking system.
  • Collected copays and made deposits in a timely manner.
  • Arranged meetings/conference calls via outlook.

Billing Coordinator

Adam N. Bender, MD
11.2010 - 09.2011
  • Handled all billing for private practice.
  • Checked patients in utilizing allscripts EMR system.
  • Ensured all patient information was up to date.
  • Scanned insurance cards, labs and specific testing.
  • Identified, researched, and resolved billing disputes.
  • Transmitted electronic claims.
  • Opened and distributed mail.

Education

No Degree - Medical Secretarial

Burdett Business School
Boston
06.1982

High School Diploma -

Mother Cabrini High School
New York, NY
06.1980

Skills

  • Medical Practice Operations
  • Conflict Resolution
  • Strong Work Ethic
  • Medical Procedures Scheduling
  • Effective Multitasking
  • Patient Registration
  • Insurance Eligibility and Verification
  • EMR Software
  • Attention to Detail
  • Billing Processes

Certification

  • Customer Service Certification, Columbia University - 2003

Timeline

Office Manager

Forge Health
06.2022 - Current

Office Manager

Gary S. Bromley, MD
06.2014 - 06.2022

Administrative Assistant

Beth Israel Medical Center
09.2011 - 06.2014

Billing Coordinator

Adam N. Bender, MD
11.2010 - 09.2011

No Degree - Medical Secretarial

Burdett Business School

High School Diploma -

Mother Cabrini High School

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