Kristin Jelic
Westchester,IL
Summary
Motivated Medical Office Manager with extensive clerical and supervisory experience. Boosts performance by utilizing quality recruiting, hiring and training techniques, creating productive teams, specializing in Worker's Compensation Claims and Personal Injury Claims. Team leader supervises daily operations.
Overview
18
18
years of professional experience
Work History
Office Manager
Premier Point Ambulatory Infusion Center
Oak Brook, IL
12.2023 - Current
Medical Office Manager
Multicare Health Center
Lyons, USA
06.2007 - 10.2023
- Manage daily operations of medical office
- Supervise staff and ensure quality patient care
- Develop and implement policies and procedures
- Maintain accurate medical records
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Trained new staff on office procedures, software programs and customer service protocols.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Recruited qualified candidates for open positions within the practice when necessary.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Managed staff scheduling and set patient scheduling policy.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Education
High School Diploma -
Morton West High School
Berwyn, IL06.2003
Skills
- Medical Terminology
- Electronic Health Records
- Staff Management
- Financial Management
- Marketing
- Customer Service
- Regulatory Compliance
- Insurance Billing
- Attention to Detail
- Team Leadership
- Medical Practice Operations
- Reception Management
- Insurance Eligibility and Verification
- Patient Registration
- Staff Scheduling
- Conflict Resolution
- Budget Control
- Strong Work Ethic
- Team Supervision
- Patient Needs Assessment
- Persuasive Communication
- Medical History Obtainment
- Inventory Maintenance
- Human Resources
- Effective Multitasking
- Critical Thinking
- Administrative Support
- EMR Software
- Payroll
References
- Available Upon Request
Timeline
Office Manager
Premier Point Ambulatory Infusion Center
12.2023 - Current
Medical Office Manager
Multicare Health Center
06.2007 - 10.2023
High School Diploma -
Morton West High School
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