Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Hi, I’m
Tina Caillier
Training Specialist
Omaha,United States
Summary
Overview
18
years of professional experience
Work History
EMS
Customer Service Representative Trainer
08.2020 - Current
Job overview
- Implemented regular refresher courses for seasoned customer service representatives to maintain high levels of competency and adaptability within the ever-changing industry landscape.
- Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
- Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
- Delivered engaging presentations covering various aspects of customer service best practices, resulting in enhanced knowledge retention among participants.
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
Self-employeed
Homeschool Teacher
03.2008 - 08.2020
Job overview
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Assessed student progress regularly, utilizing test results to adjust teaching strategies as needed.
- Adapted teaching methods and lesson plans to changing student needs.
- Expanded student vocabulary with weekly word challenges, encouraging the use of new words in writing and conversation.
- Developed students'' critical thinking skills with challenging assignments and thought-provoking discussions.
- Improved reading comprehension levels through targeted instruction in literacy skills development techniques such as summarizing main ideas and annotating text passages effectively.
- Integrated diverse subjects into lessons, promoting interdisciplinary connections for deeper understanding of material.
Walmart Supercenter
Customer Service Manager
10.2005 - 03.2008
Job overview
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Excelsior Education CenterVictorville
High School Diploma
03.2004
University Overview
Skills
- Inbound/ Outbound Calls
- Ability to navigate various forms of online platforms
- Knowledgeable customer management experience
- Efficient and reliable team player
Community Service
Community Service
Girl Scout Leader for Troop# 43176 for Girl Scout Troop since September 2019. I thrive to teach our future female leaders about the importance of serving our communities through local fundraising, community clean up projects, and fundraisers. I believe with every fiber in my being, our children are our future. We have to be the change.
Quote
The supernatural is the natural not yet explained.
Availability
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsCompany Culture401k matchPaid time offWork from home optionTimeline
Customer Service Representative Trainer
EMS
08.2020 - Current
Homeschool Teacher
Self-employeed
03.2008 - 08.2020
Customer Service Manager
Walmart Supercenter
10.2005 - 03.2008
Excelsior Education Center
High School Diploma
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