Tina Carter

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
• Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
• Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities.
• Achieved monthly sales targets consistently by pursuing new business.
• Directed work of multiple office professionals at multiple offices across the River Valley.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

• Manage day to day functions of all the current care team coordinators across multiple locations, approximately 40+ employees, some travel when necessary. (Arkansas/Oklahoma)
• Interview, onboard, and train candidates.
• Implement and follow all current protocol and procedures in place.
• Key tasks within the job include telephone interactions directly with patients, documentation of these interactions, care plan development and follow through, chart reviews, audits, evaluation, education, counseling,and care coordination between all providers as a TEAM with other clinics/facilities.
• Work closely with all contracted clinics (15) to ensure coding compliance per Medicare standards. Correct any/all billing and coding denials so they are resubmitted affectively and paid.

• Facilitated communication between patients, families, and healthcare providers to ensure optimal care outcomes.

• Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
• Managed all aspects of funeral arrangements for smooth and efficient service delivery.
• Discussed pre-arranged funeral options and explained pricing to clients.
• Promoted funeral service merchandise such as caskets, urns, outer burial containers, head stones and flowers.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

• Conducted regular inventory audits to maintain accurate stock levels and minimize excess or obsolete inventory.
• Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
• Managed subordinates and gave directives, drafted schedules and comprehensively evaluated performance.
• Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.