Tina Claypoole
Middle River
Summary
Results-driven office manager with a strong background in customer service and workflow optimization. Proven ability to implement systems that enhance efficiency and improve patient experiences.
Overview
27
27
years of professional experience
Work History
Office Manager
Dennis H. Odie, MD PA
Rosedale, MD
05.2005 - Current
- Oversaw daily office operations and ensured compliance with healthcare regulations.
- Managed scheduling and appointment coordination for efficient patient flow.
- Implemented electronic health record (EHR) systems to enhance data management.
- Trained and supervised administrative staff to improve workflow efficiency.
- Developed office policies to streamline processes and enhance patient experience.
- Coordinated communication between medical staff and patients for optimal care delivery.
- Maintained inventory levels of medical supplies, ensuring availability for practice needs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Evaluated operational procedures, identifying areas for process improvement.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Licensed Practical Nurse
Manor Care Nursing Home
Rosedale, MD
07.1999 - 05.2005
- Administered medications and monitored patient responses to ensure optimal care.
- Assisted in daily living activities, enhancing residents' quality of life.
- Collaborated with healthcare team to develop individualized care plans.
- Trained and mentored junior nursing staff on best practices and protocols.
- Conducted regular health assessments, identifying changes in resident conditions promptly.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
Education
High School Diploma -
Eastern Vocational Technical High School
Baltimore, MDSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Clear oral/written communication
- Payroll processing
- Conflict management
- Staff hiring
- Workflow optimization
Timeline
Office Manager
Dennis H. Odie, MD PA
05.2005 - Current
Licensed Practical Nurse
Manor Care Nursing Home
07.1999 - 05.2005
High School Diploma -
Eastern Vocational Technical High School