Tina Collazo
Arlington,TX
Summary
Dedicated professional with strong leadership qualities, who is recognized for outstanding communication skills, and attention to detail. Known for effectively managing training delivery and mentoring colleagues to enhance their skills. Eager to leverage expertise to drive organizational success and employee development.
Overview
2026
2026
years of professional experience
Work History
Training and Development Specialist V
Texas Department of Family and Protective Services
Arlington, TX
08.2019 - Current
- Delivered virtual and in-person training sessions for new hires and staff, enhancing onboarding and skill development.
- Collaborated with Learning and Development staff to develop engaging course content, improving training effectiveness.
- Maintained up-to-date knowledge of training trends, developments, and best practices.
- Mentored new and tenured trainers, promoting professional growth and consistency in training delivery.
Conservatorship Supervisor II/Conservatorship Specialist
Texas Department of Family Protective Services
Dallas, Texas
02.2014 - 08.2019
- Supervised caseworkers in child welfare and family services programs to ensure effective service delivery.
- Provided guidance on complex cases to enhance decision-making processes.
- Ensured compliance with state regulations and agency policies.
- Trained staff on best practices in case management and documentation.
- Coordinated multidisciplinary team meetings for case reviews and planning.
- Monitored employee productivity, providing targeted feedback and coaching to enhance performance.
- Collaborated with other departments to streamline workflow processes, improving interdepartmental communication.
Senior Payroll and ACH Specialist
Teachers Federal Credit Union
Hauppauge, New York
2004 - 10.2013
- Processed ACH transactions to ensure compliance with federal regulations, enhancing transaction reliability.
- Resolved member inquiries regarding ACH transactions, improving customer satisfaction and trust.
- Developed training materials for staff on ACH compliance requirements.
- Assisted in developing new policies and procedures for the department, streamlining operations and compliance.
Education
Bachelor of Arts - Criminal Justice
Long Island University
Greenvale, NY05-2004
Associate of Applied Science - Criminal Justice
Suffolk County Community College
Selden, NY06-2002
Skills
- Coaching and mentoring
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Training delivery
Accomplishments
Nominated multiples times for Learning and Development Values Award
Timeline
Training and Development Specialist V
Texas Department of Family and Protective Services
08.2019 - Current
Conservatorship Supervisor II/Conservatorship Specialist
Texas Department of Family Protective Services
02.2014 - 08.2019
Senior Payroll and ACH Specialist
Teachers Federal Credit Union
2004 - 10.2013
Bachelor of Arts - Criminal Justice
Long Island University
Associate of Applied Science - Criminal Justice
Suffolk County Community College