Tina Croll
Oceanside,CA
Summary
Results-driven General Manager with expertise in operations management and team building. Proven track record in enhancing customer satisfaction and optimizing workforce performance through effective training and strategic planning.
Overview
1
1
Certification
7
7
years of professional experience
Work History
General Manager
CEC Entertainment
San Diego, CA
12.2025 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff schedules, optimizing workforce allocation to meet peak demand.
- Implemented training programs for new employees, enhancing team performance and service quality.
- Monitored inventory levels, coordinating supply orders to minimize shortages and excess stock.
- Developed promotional strategies to increase customer engagement and drive sales growth.
- Analyzed financial reports to identify trends and inform operational decision-making.
- Cultivated a positive work environment through effective communication and team-building activities.
- Streamlined operational processes, reducing wait times and improving overall guest experience.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Interim General Manager
CEC Entertainment
San Diego, CA
01.2025 - 12.2025
- Developed and implemented operational strategies to optimize team performance.
- Analyzed financial reports to identify cost-saving opportunities and drive profitability.
- Led daily operations to enhance guest experience and service efficiency.
- Managed staff training programs, fostering skill development and engagement.
Interim General Manager
CEC Entertainment
La Mesa, CA
10.2024 - 12.2024
- Developed and implemented operational strategies to optimize team performance.
- Analyzed financial reports to identify cost-saving opportunities and drive profitability.
- Led daily operations to enhance guest experience and service efficiency.
- Coordinated marketing initiatives to increase brand awareness and customer loyalty.
Senior Assistant Manager
CEC Entertainment
Escondido, CA
03.2022 - 10.2024
- Led cross-functional teams to enhance guest service experiences and operational efficiency.
- Developed training programs for staff, improving service delivery and team performance.
- Analyzed customer feedback data to implement process improvements and elevate satisfaction levels.
- Oversaw daily operations to ensure compliance with company standards and policies.
Assistant Manager
CEC Entertainment
Escondido, CA
01.2021 - 03.2022
- Led team in delivering exceptional guest experiences through effective staff training and customer service initiatives.
- Coordinated scheduling and resource allocation to optimize workforce productivity during peak hours.
- Streamlined operational processes to enhance efficiency and improve overall service delivery standards.
- Implemented inventory management strategies to reduce waste and maintain optimal stock levels.
Cast Member
CEC Entertainment
Vista, CA
08.2019 - 03.2020
- Delivered exceptional guest service, enhancing overall customer experience and satisfaction.
- Trained new cast members on procedures, fostering a positive onboarding experience.
- Collaborated with team to execute daily operational tasks efficiently and accurately.
- Assisted in maintaining cleanliness and organization of entertainment spaces, ensuring safety standards.
Education
High School Diploma -
Rancho Buena Vista
Vista, CASkills
- Operations management
- Leadership and team building
- Team management
- Staff management
- Training and development
- Employee development
- Problem resolution
- Customer relations
- Time management
- Relationship building
- Leadership skills
- Team player
Certification
ServSafe Certified
Timeline
General Manager
CEC Entertainment
12.2025 - Current
Interim General Manager
CEC Entertainment
01.2025 - 12.2025
Interim General Manager
CEC Entertainment
10.2024 - 12.2024
Senior Assistant Manager
CEC Entertainment
03.2022 - 10.2024
Assistant Manager
CEC Entertainment
01.2021 - 03.2022
Cast Member
CEC Entertainment
08.2019 - 03.2020
High School Diploma -
Rancho Buena Vista