Tina Dotson

• Streamlined billing processes to enhance revenue capture and minimize claim denials.
• Analyzed patient accounts for accuracy, ensuring compliance with regulatory standards.
• Collaborated with dental teams to optimize insurance verification and eligibility checks.
• Led training sessions for staff on new software tools, improving operational efficiency.
• Developed strategies for reducing outstanding account receivables through targeted follow-ups.
• Increased revenue by identifying and resolving billing errors in a timely manner.
• Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
• Ensured accurate billing with thorough audits of patient accounts and insurance claims.
• Reached out to insurance companies to verify coverage.
• Contacted responsible parties for past due debts.
• Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships.
• Identified and resolved payment issues between patients and providers.
• Provided regular updates on billing status to upper management through detailed reports.
• Balanced and reconciled accounts.
• Maintained clear documentation of all activities related to unpaid claims or denied services.
• Improved cash flow with diligent follow-up on pending claims and appeals processes.
• Engaged in continuous process improvement, identifying inefficiencies in revenue cycle and proposing practical solutions.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Assisted customers in making payments on accounts and setting up payment plans.
• Upheld strict quality control policies and procedures during customer interactions.
• Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
• Recommended improvements to products and services to mitigate complaints.
• Shared detailed information regarding options to help customers make decisions.
• Reduced process gaps while training new hires on products, software, operational best practices and store protocols.

Collecting payment, monitor outstanding balance, verification of insurance.