Tina Edwards
Atlanta,GA
Summary
Coordinated Leader with more than 10 years of experience working for high-end department stores. Diligent team player committed to providing exceptional customer service by directing staff, managing individuals and resolving common customer service issues. In-depth knowledge of customer service and business administration.
Overview
16
16
years of professional experience
Work History
Server
Cracker Barrell
Marietta, Georgia
11.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Shoe Department Manager
Akira, Women's Clothing Store
Dunwoody, GA
02.2022 - 02.2023
- Surpassed sales targets 20% consistently and maintained solid number one company rankings.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Investigated and integrated new strategies to expand business operations and grow customer base.
Selling and Service Manager
Saks Fifth Avenue OFF 5th
Miami, FL
10.2017 - 11.2021
- Increase store sales above target each quarter by analyzing daily sale, creating action plans to achieve, redesigning displays, improving signage, and enhancing customer service
- Consistently meet and surpass monthly ordering and sales goals assigned by Director of Operations
- Organized variety of different events, including sales events and jewelry showcases
- Increase company credit card sales by implementing rewards program for top-performing Sales Associate
- Managed 20+ employees, including scheduling, allocating daily tasks and payroll
- Coached and motivated team members to maximize performance to meet sales goals and improve efficiency of operations through continual training and motivational practices
Sale Associate
Saks Fifth Avenue OFF 5th
Miami, FL
04.2016 - 10.2017
- Consistently received “excellent” ratings on annual performance reviews and customer surveys
- Conducted cash and credit transactions to complete customer purchases, and balanced drawer each shift
- Trained and developed over 50 new hires in company processes, product knowledge, customer service and selling techniques.
- Assisted in stocking, inventory, merchandising design, and implementation.
- Grew sales by 10% and boosted profits, applying proactive management strategies and enhancing sales training.
Business Owner/Operator
Shop Epiphany Boutique
Miami, FL
06.2008 - 05.2016
- Oversaw staff education / training, hiring, terminations, staff development, discipline, and retention
- Designed floor plan to maximize merchandising strategies by organizing displays and by modeling aesthetic values for staff and trainees
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Introduced new methods, practices and systems to reduce turnaround time by 50%.
Technical Support Engineer
Sprint
Miami, Florida
01.2010 - 04.2011
- Assisted users with password resets and account lockout resolutions.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Assisted customers with troubleshooting software and hardware issues.
- Complied with quality assurance standards while handling customer inquiries.
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
Education
Associate of Arts - Early Childhood Education
Miami Dade College
08.2006
Associate of Science -
Miami-Dade College
04.2006
Skills
- Merchandising / Product Presentation
- Sales Training and Team Building
- Purchasing and Vendor Management
- Operations Analysis / Inventory Planning
- Cost Reduction and Shrink Avoidance
- Development of Sale Incentives
- Retail POS Software
- Recruiting and Staffing Initiatives
- Budget Administration / Oversight
- Change / Turnaround Management
- Guest Engagement
- Order Management
- Effective customer upselling
- Order Accuracy
Timeline
Server
Cracker Barrell
11.2023 - Current
Shoe Department Manager
Akira, Women's Clothing Store
02.2022 - 02.2023
Selling and Service Manager
Saks Fifth Avenue OFF 5th
10.2017 - 11.2021
Sale Associate
Saks Fifth Avenue OFF 5th
04.2016 - 10.2017
Technical Support Engineer
Sprint
01.2010 - 04.2011
Business Owner/Operator
Shop Epiphany Boutique
06.2008 - 05.2016
Associate of Arts - Early Childhood Education
Miami Dade College
Associate of Science -
Miami-Dade College