Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Tina  Fields

Tina Fields

Glasgow,KY

Summary

Dependable worker with CPR and First Aid training. I have passed drug screening, background check and fingerprint screening with current employment. I am very good in problem-solving and multitasking, adept at providing emotional support and managing high-stress situations. Demonstrated ability to improve user experience and support daily living needs, showcasing a blend of technical proficiency and compassionate care. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

13
13
years of professional experience

Work History

ACA Assisted Care Attendant

Ole Home Place
12.2022 - 07.2024

Assist with daily household duties, dusting, cleaning and sanitizing bathroom and floors, vacum carpets (once I had to take it apart and clean out a jam). Dishes, linens - wash and change. Remove garbage, organize drawers and closets, assist with laundry washing/drying/put away.

I planned crafts and outings together.

With my help I encouraged her to take up a computer class offered by Barren county, I drove her to and from class twice a week. I was able to get enrolled in farmers market for seniors. Was a companion to her. Accompanied her to doctors appointments in Bowling Green using medical transport. Ambulating, bathing, dressing

Customer Service Representative

Sitel
12.2011 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

  • computer and take detailed notes on specific problems with
  • computers, troubleshoot and solve problems with software by
  • utilizing analyzing software, help determine if the problems can be
  • solved remotely or in store, set up in store and in-home

Education

General Studies -

Downers Grove South
Downers Grove, IL
06.1982

Skills

  • Bathing Assistance
  • Housekeeping tasks
  • Vital signs monitoring
  • Grooming assistance
  • Patient Safety
  • Personal Hygiene Assistance
  • Social interaction
  • Emotional Support
  • Meal Preparation
  • Physical mobility support
  • Laundry services
  • Recreational Activities
  • Respectful and Compassionate
  • Problem-Solving
  • Time Management
  • Multitasking and Organization
  • Daily living assistance

Timeline

ACA Assisted Care Attendant

Ole Home Place
12.2022 - 07.2024

Customer Service Representative

Sitel
12.2011 - 04.2021

General Studies -

Downers Grove South
Tina Fields