Tina Frederking
Nashville,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Murphy Wall State Bank and Trust
Pinckneyville, IL
07.2024 - Current
- Answers telephones, takes messages, and directs callers following bank procedures.
- Responded to customer requests for products, services, and company information.
- Assisted customers with account inquiries and transactions, ensuring timely resolution of issues.
- Educated clients on banking products and services, fostering informed decision-making.
- Resolved customer complaints effectively, promoting positive relationships and satisfaction levels.
- Opens deposit accounts and processes debit card applications.
- Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
- Cashes checks and pays out money after verification of signatures and customer balances.
- Accepts loan payments and ensures payments meet balances due.
- Assists the bank with BSA compliance by logging monetary transactions, reporting and preparing CTRs and immediately reporting suspicious currency transactions to the BSA office.
Teller
Community Trust Bank/Bradford National Bank
Nashville, IL
06.2023 - 06.2024
- Processed customer transactions with accuracy and efficiency, ensuring compliance with banking policies.
- Assisted customers in account inquiries, enhancing service satisfaction through effective communication.
- Balanced cash drawer daily, maintaining accountability and minimizing discrepancies in financial reporting.
- Promoted bank products and services, contributing to increased customer engagement and retention efforts.
- Trained new tellers on operational procedures and customer service best practices, fostering team development.
- Resolved customer issues promptly, utilizing problem-solving skills to improve overall client experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Educated customers on use of banking website and mobile apps.
Universal Banker
First Mid Bank & Trust
Mt. Vernon, IL
05.2021 - 09.2022
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients with account inquiries, providing tailored solutions to enhance customer satisfaction.
- Educated customers on banking products, facilitating informed decisions regarding financial services.
- Collaborated with team members to streamline operations and improve service delivery.
- Resolved customer issues promptly, maintaining high levels of client retention and trust.
- Conducted comprehensive account reviews, identifying opportunities for cross-selling banking products.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
Education
Elementary Education
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Product knowledge
- Documentation
- Administrative support
- Clerical support
- Filing
- Multi-line phone talent
- Recordkeeping strengths
- Account updating
- Account management
- Document control
Timeline
Customer Service Representative
Murphy Wall State Bank and Trust
07.2024 - Current
Teller
Community Trust Bank/Bradford National Bank
06.2023 - 06.2024
Universal Banker
First Mid Bank & Trust
05.2021 - 09.2022
Elementary Education
Southern Illinois University, Carbondale