Tina Gagnon
Riverside,California
Summary
Dynamic leader with a proven track record at Caring Hands Recovery, enhancing operational efficiency and fostering team cohesiveness. Excelled in problem-solving and staff management, significantly improving organizational performance. Skilled in case documentation and promoting ethical practice, adept at driving transformation and achieving key objectives with a focus on compliance and operational excellence.
Diligent leader with a strong background in managing complex cases and guiding clients through challenging processes. Proven success in coordinating resources, resolving issues efficiently, and supporting team goals. Demonstrated expertise in case management and client advocacy.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Lead case management professional with strong track record in guiding teams and achieving results. Skilled in client assessment, resource coordination, and conflict resolution. Known for adaptability, reliability, and fostering collaborative environments to meet evolving needs. Passionate about delivering impactful outcomes and driving continuous improvement.
Overview
2025
2025
years of professional experience
Work History
Lead Case Manager
Caring Hands Recovery
Operations Director
Caring Hands Recovery
Corona, CA
02.2020 - Current
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Assisted in recruiting, hiring and training of team members.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Maintained accurate records of participant attendance, progress, and outcomes for reporting purposes and future planning initiatives.
Education
Alcohol And Drug Studies For Addiction Diploma - Addiction Counseling
CCAPP
Sacramento, CA01-2024
High School Diploma -
Saint Gregory High School
Riverside, CA09-2022
Skills
- Case documentation
- Client advocacy
- Ethical practice
- Progress monitoring
- Compliance monitoring
- Problem-solving
- Time management
- Organization and multitasking
- Critical thinking
- Staff management
- Operational excellence
- Safety management
- Report writing
- Standard operating procedures
- Maintaining compliance
Languages
English
Full Professional
Timeline
Operations Director
Caring Hands Recovery
02.2020 - Current
Lead Case Manager
Caring Hands Recovery
Alcohol And Drug Studies For Addiction Diploma - Addiction Counseling
CCAPP
High School Diploma -
Saint Gregory High School