Tina Garcia

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Organized merchandise displays to maintain a visually appealing store environment.
• Processed transactions efficiently at the cash register while ensuring accuracy.

• Supervised daily operations of teller team at Town&Country Bank Midwest.
• Responsible for overseeing the daily operations of the bank teller staff.
• Managed cash handling procedures and maintained accurate cash drawers.
• Trained new tellers on customer service and banking procedures.
• Provided training to new employees on proper cash handling techniques, customer service standards.
• Coordinated schedules and assigned tasks to teller staff efficiently.
• Resolved customer complaints professionally in a timely manner while maintaining positive relationships with customers.
• Resolved customer inquiries and provided solutions effectively.
• Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member-related questions.
• Performed periodic audits on tellers' transactions to ensure accuracy and adherence to established policies and procedures.
• Ensured compliance with banking regulations and internal policies.
• Identified suspicious activities or transactions that may be indicative of money laundering or other criminal activity according to Bank Secrecy Act regulations.
• Maintained confidentiality of bank records and client information.
• Managed inventory levels of supplies used by tellers including forms, deposit slips, currency straps.
• Entered customer transactions into computers to record transactions and issue computer-generated receipts.
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Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

• Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
• Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.