Tina Getz
Hamilton,OH
Summary
Results-driven healthcare customer service professional with experience supporting patient and provider interactions in fast-paced, high-compliance environments. Proven ability to resolve complex inquiries with high first-call resolution while maintaining HIPAA-compliant documentation and delivering clear, accurate communication. Experienced in training and onboarding staff, simplifying complex medical information into engaging learning experiences, and supporting new program launches in specialty areas including cardiology and gastroenterology. Recognized as a subject matter expert for driving accuracy, team readiness, and consistent service excellence.
Overview
3
3
years of professional experience
Work History
Medical Office Trainer
RDI Corporation
Blue Ash, OH
12.2024 - Current
- Designed and facilitated virtual training programs for Medical Office Representatives in a 100% remote environment, training 8 FTEs, accelerating onboarding, and improving new-hire readiness
- Delivered coaching on patient communication, scheduling workflows, HIPAA compliance, EMR systems, and medical office procedures while supporting the successful launch of cardiology and gastroenterology programs
- Monitored trainee performance through audits, feedback sessions, and KPI tracking, increasing productivity, call quality, and overall team confidence
- Partnered cross-functionally with leadership, operations, and IT teams to streamline onboarding, resolve systems access issues, and support successful program execution in a remote environment
Customer Service Representative
RDI Corporation
Blue Ash, OH
06.2023 - 12.2024
- Managed high-volume patient and provider inquiries in a 100% remote environment, delivering timely, compliant resolutions while maintaining accurate HIPAA-compliant documentation to support continuity of care
- Researched and clearly explained complex medical and benefits information to patients in a fully remote setting, building trust through empathetic, professional communication across diverse populations
- Consistently exceeded KPIs for call quality, efficiency, handle time, and productivity in a remote healthcare environment while collaborating cross-functionally to improve service performance and care delivery
- Served as SME for 3 medical campaigns, and supported the launch of cardiology and gastroenterology programs
Education
Associate of Science - Medical Assisting
Kaplan College
Cincinnati05-2010
Associate of Science -
Brown Mackie College
Cincinnati, OH02-2009
Skills
- CPR
- EMT Certification
- Medical Assistant
- Cerner EHR
- Remote Team Management
- Training and Development
- Patient Scheduling
Accomplishments
- RDI Coaching Certification – 2025
- 2x Employee of the Month
- Promoted to Team Lead for outstanding leadership skills
Timeline
Medical Office Trainer
RDI Corporation
12.2024 - Current
Customer Service Representative
RDI Corporation
06.2023 - 12.2024
Associate of Science - Medical Assisting
Kaplan College
Associate of Science -
Brown Mackie College