Tina Harris
Mebane,NC
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dedicated Administrative Associate with p with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
PHE, INC.
07.2013 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Regularly exceeded daily sales and product add-on quotas.
- Answered over 50 customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered constant flow of 50 customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Place phone orders
- Established over 24 years of service
Oncology Intake Specialist New Patient Access
UNC Health Care
11.2022 - Current
- Assessed clients' needs and determined eligibility for intake services.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Coordinated multidisciplinary teams to facilitate and deliver necessary client services.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Administrative Specialist
UNC Urology
06.2021 - 11.2021
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Answered, responded to and transferred over 50 daily phone calls on multi-line phone system.
- Work closely with 2 providers
- Check patients in/out
- Schedule appointments/follow up appointments for patients
- Schedule appointments from referrals
- Schedule video visits for patients
- Schedule procedures for patients
- Schedule appointments for DOC patients
- Add insurance to patients charts
- I call insurance company to verify insurance (Onesource/Passport used)
- I call other providers offices to request labs, orders, office notes
- I check my messages daily for messages from my providers
- Fax folder- moving medications, referrals, outside clinic notes, medical records, medications, home health orders to provider folders
- I collect copays
Administrative Associate
UNC Rheumatology Eastowne
04.2021 - 06.2021
- Assisting over 250 patients checking in on Kiosk
- Collect copays
- Call insurance companies to verify insurances
- Established over 7 years of patient care
Administrative Associate
Unc Vaccine Clinic Friday Center
01.2021 - 04.2021
- Add insurance for patients
- Use passport to verify insurances if needed
- Schedule patients for appointments
- Scan insurance cards and photo Id into system
- Performed check in for 1400 patients
- Increased patient care to make
- 7 years of experience
- Provided general program information and assistance, including phone numbers and other places to schedule appointments
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Administrative Associate
UNC Orthopaedics
06.2013 - 04.2021
- Greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Checked patients in/out for appointments for appointments
- Schedule appointments/ Collect copays
- Performed Insurance Verification
- Sorted Mail/ Referrals
- Training for new staff members
- Established over 7 years of service
- Acted as main point-of-contact for over 20 Nurses and Physicians , supporting administrative needs and staff efficiently
- Over 7 years of service
Volunteer Clerical Assistant, Front Desk
UNC Volunteer Services
02.2013 - 06.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Plan and implement volunteer program and events
- Coordinate with different facilities for volunteer planning ideas
- Schedule volunteers, monitor attendance and performance of volunteers
- Supervise 6-10 volunteer members
- Assisted with contacting transportation assistance
Education
ASSOCIATE DEGREE - Early Childhood Education
Alamance Community College
HAWRIVER, NC06.2012
High School Diploma -
Orange High School
Hillsborough, NC06.1985
Skills
- Multitasking and Time Management
- Professional and Courteous
- Problem Solving
- Relationship Building
- Customer Service
- Data Entry
- Fast Learner
- Staff Training
- Referrals
- Strong Organizational Skills
- Insurance Verification
Volunteer Services
Ronald McDonald House of Chapel Hill
09/23/2017
Duke Home Care & Hospice at Meadowlands
06/16/2012
AME Incentive Men's Shelter
04/17/2009
Timeline
Oncology Intake Specialist New Patient Access
UNC Health Care
11.2022 - Current
Administrative Specialist
UNC Urology
06.2021 - 11.2021
Administrative Associate
UNC Rheumatology Eastowne
04.2021 - 06.2021
Administrative Associate
Unc Vaccine Clinic Friday Center
01.2021 - 04.2021
Customer Service Representative
PHE, INC.
07.2013 - Current
Administrative Associate
UNC Orthopaedics
06.2013 - 04.2021
Volunteer Clerical Assistant, Front Desk
UNC Volunteer Services
02.2013 - 06.2013
ASSOCIATE DEGREE - Early Childhood Education
Alamance Community College
High School Diploma -
Orange High School
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