Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Jergens

Wichita,KS

Summary

Dynamic and results-oriented professional with a proven track record at Ray's Express, excelling in event planning proficiency and critical thinking. Spearheaded diverse events, consistently surpassing client expectations through exceptional staff leadership and customer service. Skilled in Intuit QuickBooks and adept at conflict resolution, I bring a comprehensive skill set and a commitment to excellence in every endeavor. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

9
9
years of professional experience

Work History

Office Assistant

ResCom HOA & Rental Management
07.2021 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Purchased and maintained office supplies.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Edited documents to keep company materials free of grammar errors.

Catering Manager

Ray's Express
07.2020 - 07.2021
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.

Service Scheduler

Eddie's Toyota
01.2019 - 02.2020
  • Monitored technician availability to ensure optimal utilization of resources while minimizing downtime between jobs.
  • Reduced no-show rates by implementing a proactive follow-up system for appointment confirmations.
  • Provided ongoing support to the entire service team, ensuring consistent focus on delivering an exceptional customer experience.
  • Coordinated closely with technicians and sales team, ensuring seamless integration of services and timely completion of tasks.
  • Communicated proactively with customers regarding any changes or delays in their appointment, fostering trust through transparency.
  • Enhanced customer satisfaction by effectively scheduling service appointments and managing service team workload.
  • Prioritized urgent requests and adjusted schedules accordingly, ensuring prompt attention to critical issues.
  • Maintained accurate records of all scheduled services to facilitate efficient tracking and reporting on performance metrics.
  • Addressed customer complaints or concerns promptly, working towards swift resolution while maintaining professionalism at all times.

Receptionist

Eddy's Body Shop
01.2018 - 03.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Compiled information from files and research to satisfy information requests.

Office Assistant

Mike Steven Volkswagen/Infinity Dealerships
01.2016 - 02.2018
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Delivered clerical support by handling range of routine and special requirements.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Compiled and analyzed data to produce reports.

Education

Did Not Graduate - General Studies

Wichita State University
Wichita, KS

General Studies

Wichita East High School
Wichita KS
05.1985

Skills

  • Event planning proficiency
  • Staff Leadership
  • Food Safety
  • File Management
  • Lead prospecting
  • Staff Supervision
  • Staff Scheduling
  • Food presentation
  • Order documentation
  • Inventory Management
  • Critical Thinking
  • Problem-Solving
  • Customer Service
  • Reliable and Responsible
  • POS Terminal Operation
  • Intuit QuickBooks
  • Conflict Resolution
  • Investigating Complaints

Timeline

Office Assistant

ResCom HOA & Rental Management
07.2021 - Current

Catering Manager

Ray's Express
07.2020 - 07.2021

Service Scheduler

Eddie's Toyota
01.2019 - 02.2020

Receptionist

Eddy's Body Shop
01.2018 - 03.2019

Office Assistant

Mike Steven Volkswagen/Infinity Dealerships
01.2016 - 02.2018

Did Not Graduate - General Studies

Wichita State University

General Studies

Wichita East High School

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Tina Jergens