Tina Jones
Glendale,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Pick N Save/ Metro Market
Brookfield, WI
08.2008 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
Cashier /Customer Service Representative
Walmart
Milwaukee, WI
06.2004 - 04.2008
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Education
High School Diploma -
Vincent High School
Milwaukee, WI06-1991
Skills
- Customer Support Plan Development
- Customer Outreach
- Money Handling Abilities
- Customer Account Management
References
References available upon request.
Timeline
Customer Service Representative
Pick N Save/ Metro Market
08.2008 - Current
Cashier /Customer Service Representative
Walmart
06.2004 - 04.2008
High School Diploma -
Vincent High School
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