Tina Kazan
Keller,Texas
Summary
As a seasoned luxury retail professional with over 10 years of experience in high-end brands such as LVMH, Cartier, Chanel, Christie’s Auction House and Condé Nast, I am passionate about driving business growth, creating exceptional client experiences, and fostering high-performing teams.
Throughout my career, I have excelled in building and nurturing loyal client relationships, increasing sales revenue, and developing talented teams that consistently outperform targets.
In addition to my success in sales and team leadership, I have contributed to operational excellence and training development, including developing in-depth reporting tools to track performance and create actionable growth strategies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Boutique Director
Hublot
Dallas, TX
02.2022 - Current
- Responsible for on-boarding, training, and overseeing boutique staff, managing budget, cultivating HNW clientele, executing client experiences and events and networking within the market to increase brand awareness and generate new business opportunities and leads.
Assistant Boutique Director
Hublot
Dallas, TX
01.2021 - 01.2022
- Increased the boutique sales by 111% by leading and cultivating the skills of the sales team, which resulted in generating $3.3 million dollars – breaking the boutiques sales records.
Sales Associate / Key Holder
Cartier
Boston, MA
07.2015 - 07.2020
- Consistently achieved monthly sales targets resulting in generating $20 million dollars in sales over four-years.
- Built extensive, loyal client book over seven-year career – clientele represented 60% of the boutique’s top clients.
- Developed prestige clients to attend international and local high jewelry events through targeted plans which resulted in events generating over $100 million in sales.
- Partnered with management to develop and execute strategies for new and existing employees to educate them on the proper procedures and policies of Richemont and analyzed performance figures through SAP reporting to strategically plan and develop business.
Short-term assignment
Cartier
Copenhagen, Denmark
01.2020 - 03.2020
- Hand-selected by the Brand Director of the Benelux & Scandinavia market for short-term assignment to train staff and establish Cartier culture in the first boutique in Denmark.
- Trained and set strategic plans for sales team to develop their clients and business.
- Implemented and executed procedures within operations, sales, and care service.
- Partnered with management and regional corporate team to implement new concepts to expand and develop daily processes.
Service Advisor
Cartier
Boston, MA
10.2014 - 06.2015
- Created and built the Service Advisor position at the boutique.
- Responsible for managing all repair intakes, processes and customer service client relations.
- Cultivated service clients and transitioned them into sales, as well as supported the sales team with managing their client’s after-sales needs.
Seasonal Boutique Assistant
Cartier
New York, NY
10.2013 - 09.2014
- Assisted Sales Associates and Management with daily administrative duties, and projects.
Assistant Boutique Manager
Christian Dior Couture
Dallas, TX
11.2024 - Current
- Direct 70% of total boutique turnover across Women’s Handbags, SLGs, Fine Jewelry & Timepieces, Maison, Baby, and La Collection Privée, serving as a key commercial driver of overall business performance.
- Generate over 50% of total sales through strategically planned business initiatives, leveraging proactive CRM management, clienteling strategy, and elevated relationship development to cultivate long-term brand loyalty.
- Closed fiscal year at $1.364M in Fine Jewelry & Timepieces, with $1.201M driven by Jewelry and $163K by Timepieces, reinforcing category leadership within the boutique.
- Accelerated high-value selling performance, with Middle Jewelry representing 57% of total jewelry mix and achieving +97% growth vs. last year, reflecting the team’s strength in closing elevated, complex transactions.
- Strengthened luxury positioning within Timepieces, driving $106K in Precious Timepiece sales, outperforming Core Timepieces ($56K) and elevating overall category prestige.
- Orchestrate boutique-wide client engagement events and champion CRM excellence, delivering sustained revenue growth, premium category penetration, and exceptional client retention.
- Increased Women’s business by +35% year-over-year, strategically prioritizing Uber-Lux categories and curating elevated client experiences to drive high-value acquisition, retention, and category penetration.
Sales Assistant
Bon Appétit/Conde Nast
New York, NY
01.2013 - 10.2013
- Managed request for proposals, insertion orders and oversaw client and agency communication, in addition to general administrative support for two Account Directors who oversaw the finance, luxury goods and automotive advertising accounts which generated $12 million annually.
Client Service Representative
Fidelity Charitable
Boston, MA
11.2012 - 01.2013
- Primary point of contact for customers with transactions and inquiries regarding their Fidelity Charitable Giving Accounts.
Education
Bachelor of Arts - Public Relations and Advertising, English Minor
Chapman University
Orange, CA05.2012
Skills
Business development
Attention to detail
Problem-solving abilities
Organizational skills
Team collaboration
Team leadership
Decision-making
Problem resolution
Relationship building
Customer relations
Certification
- Inside LVMH Certificate - Branding, Retail & Customer Experience
- Cartier Watch Connoisseur Program - Foundation de la Haute Horlogerie certified.
- Gemologist Institute of America - Applied Jewelry Professional - certified in diamonds, colored stones, and pearls.
INTERNSHIPS
- CHANEL, New York – Public Relations & Sample and Events (held two positions)
- CHRISTIES, New York – Public Relations
Timeline
Assistant Boutique Manager
Christian Dior Couture
11.2024 - Current
Boutique Director
Hublot
02.2022 - Current
Assistant Boutique Director
Hublot
01.2021 - 01.2022
Short-term assignment
Cartier
01.2020 - 03.2020
Sales Associate / Key Holder
Cartier
07.2015 - 07.2020
Service Advisor
Cartier
10.2014 - 06.2015
Seasonal Boutique Assistant
Cartier
10.2013 - 09.2014
Sales Assistant
Bon Appétit/Conde Nast
01.2013 - 10.2013
Client Service Representative
Fidelity Charitable
11.2012 - 01.2013
Bachelor of Arts - Public Relations and Advertising, English Minor
Chapman University