Tina Kimball
San Diego,CA
Summary
Professional billing analyst with expertise in financial operations and billing processes. Strong analytical skills, attention to detail, and ability to manage complex data. Focused on team collaboration and achieving organizational goals. Known for adaptability and reliability in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IFS Billing Analyst
Booz Allen Hamilton
San Diego, CA
08.2021 - 10.2025
- Prepare, audit, and submit error-free client invoices for various types of contracts. Communicate with job managers, clients, and other internal financial staff to resolve invoicing and financial issues. Maintain auditable billing files while adhering to the firm's internal key controls. Perform other financial duties, including assisting in collections of aged receivables, as required. Identify and report potential risk issues.
- Analyzed billing discrepancies to ensure accurate invoicing and timely payments.
- Developed and maintained financial reports for internal stakeholders, enhancing decision-making processes.
- Collaborated with cross-functional teams to streamline billing operations and improve efficiency.
- Managed monthly reconciliation of accounts to verify accuracy and compliance with company policies.
Lead Stylist
Made In Earth
San Diego, CA
03.2019 - 07.2022
- Helps customers identify and purchase products suiting their needs and preferences. Responsible for approaching potential clients, offering advice, helping hesitant customers make a decision, closing sales, preventing store thefts, and reporting to upper management. Pay attention to details, sales-oriented and develop a trusting relationship with customers, cash handling and sending sales reports at the end of the day.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted clients in selecting products that align with personal style and preferences.
- Maintained store organization and visual merchandising to optimize product displays.
- Collaborated with team members to achieve sales targets and improve store performance.
- Educated customers on product features, benefits, and care instructions for informed purchasing decisions.
- Trained new associates on sales techniques, customer engagement, and inventory management practices.
- Developed strong relationships with customers, fostering repeat visits through personalized service experiences.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
Loss Mitigation Processor
Caliber Home Loans
San Diego, CA
05.2020 - 08.2021
- Processing FHA, VA, USDA, Fannie/Freddie loans. Includes calculating loans to ensure the agreements are balanced to ensure the borrowers documents are correct before signing. Checking for legal details such as correct Notary as well.
- Processed loan applications efficiently to ensure timely approvals and compliance with regulations.
- Streamlined document collection process, enhancing turnaround time for client submissions.
Customer Service Manager/Service Advisor
Caliber Collision
San Diego, CA
03.2018 - 12.2018
- Customer service overseeing the entire repair plan from writing up the entire repair plan from start to finish. Served as the liaison between the customer and the insurance company. Responsible for all billing, which included accounts payable and accounts receivable. Ordered specific repair parts and supervised the technician to ensure a complete job as well as performing under strict guidelines provided by the insurance company per the contract we had with them. All while maintaining contact with the customer with updates and while keeping each claim effective for the insurance Company and customer.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Coordinated with technicians to ensure timely completion of repairs and services.
- Managed customer inquiries and resolved issues efficiently, fostering positive relationships.
- Educated clients about repair options, insurance claims, and vehicle maintenance best practices.
- Maintained high customer satisfaction standards to meet or exceed targets.
Administrative Assistant
Kratos Defense
San Diego, CA
09.2013 - 03.2018
- Responsible for the organization and coordination of office operations including maintaining office files and coordinating tasks related to office procedures. Daily administrative and clerical support including data entry and assisting on projects. Entering into Costpoint, verifying codes before entering into system, reconciling employee credit card purchases, retrieving approvals through email and researching which documents are to be included for payment approval within audit standards.
Service Advisor
Caliber Collision Centers
San Diego, CA
12.2011 - 05.2013
- Estimate damage costs to present to customers and insurance companies. Billing, order parts, coordinate repair plans, oversee repairs while communicating with the customer and insurance companies. Skills: Excellent customer service skills, excellent communication skills. Proficient in typing, data entry, Excel, Outlook, CCC1, Mitchell, Audatex., A master at multi tasking in a high volume, fast paced environment with strict deadlines.
Office Manager
Caliber Collision Centers
San Diego, CA
04.2009 - 05.2011
- Customer service, accounts payable and receivables, cash handling, banking, payroll, safety compliance, administrative support, maintain account relationships with auto insurance companies. Possessed check writing authority. Received and prepared packages and distributed mail. Coordinated office and company meetings and conference calls. Maintained office supply inventory. Maintained lease and building files. Responsible for keeping city permits visible and current in case of unexpected city inspections and audits. Skills: Excellent written and communication skills. Master at multi-tasking in a high paced environment.
Customer Service Representative
Caliber Collision Centers
San Diego, CA
04.2008 - 04.2009
- Responsibilities Greeted incoming customers, answered multi phone lines, scheduled appointments, assisted customers with closing paperwork, cash handling and administrative support to the Office Manager as well as to the Center Manager and the rest of the team.
- Accomplishments A strong impact and reputation throughout the entire company including the corporate office located in Irvine as the go-to team member for new hire training and the enthusiasm to learn new roles in order to assist in any center besides my main center.
- Skills Used Excellent written and oral skills. Excellent communication with staff and customers. The ability to learn and master Office Manager skills to become a backup when the Office Manager was out of the office. The ability to master multi tasking in the high paced environment, while executing correct final results.
Education
High school or equivalent - Diploma received
Mira Mesa High School
San Diego, CA01.1998
Skills
- Customer Service
- Microsoft Office
- Administrative Experience
- Microsoft Word
- Troubleshooting
- Month end close
- Accounts receivable
- Microsoft Excel
- Team building
- Financial statements
- Invoice processing
- Payment processing
- General ledger
- Issue resolution
Certification
- Licensed California Real Estate Salesperson - License number 02007486
Assessments
- Logic & Critical Thinking — Highly Proficient September 2019 Using logic to solve problems. Full results: Highly Proficient
- Personality: Hard-Working — Highly Proficient August 2019 Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
IFS Billing Analyst
Booz Allen Hamilton
08.2021 - 10.2025
Loss Mitigation Processor
Caliber Home Loans
05.2020 - 08.2021
Lead Stylist
Made In Earth
03.2019 - 07.2022
Customer Service Manager/Service Advisor
Caliber Collision
03.2018 - 12.2018
Administrative Assistant
Kratos Defense
09.2013 - 03.2018
Service Advisor
Caliber Collision Centers
12.2011 - 05.2013
Office Manager
Caliber Collision Centers
04.2009 - 05.2011
Customer Service Representative
Caliber Collision Centers
04.2008 - 04.2009
High school or equivalent - Diploma received
Mira Mesa High School