Tina Lahr
Norristown,PA
Summary
Compassionate Registered Nurse with over 25 years experience in the healthcare industry. Accomplished in providing exceptional care to diverse patient populations with a passion for oncology and palliative care. Dedicated to maintaining high-performance and quality-driven healthcare. Experienced in customer service, insurance, hospital level care, telehealth nursing, pharmaceutical education, and hospitalist leadership. Loyal and collaborative team player. Fast learner, able to multitask and works with great attention to detail.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Patient Flow Coordinator
Jefferson Einstein Montgomery Hospital
11.2022 - Current
- Increased patient satisfaction with timely assignment of beds
- Managed bed availability by monitoring capacity levels daily, adjusting resources as needed to accommodate fluctuations in demand.
- Served as an advocate for patients'' needs within the health system, liaising between various departments to ensure timely access to services.
- Established strong relationships with clinical staff members across disciplines by providing reliable support and fostering a collaborative work environment.
- Created clear documentation of all activities related to patient flow coordination, promoting transparency among care providers and administrators.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Hospice Case Manager
Angelic Hospice
06.2022 - 11.2022
- RN oversees primary caseload of Hospice patients and provides skilled professional nursing care to them, their families and caregivers as prescribed by the physician and in compliance with the Hospice Medicare Conditions of Participation, State licensure laws, accrediting body standards and agency policies and procedures.
- Provides initial patient assessment and comprehensive nursing assessment, identifying patient problems, reassessing nursing needs, and collaborating to develop the Hospice Interdisciplinary Team (IDT) plan of care.
- Implements the plan of care and re-evaluates and revises the plan of care relative to the patient’s nursing needs to provide appropriate, comprehensive and responsive goals and interventions.
- Teaches, supervises, and counsels the patient, family members and staff regarding patient's needs and nursing interventions, including possible other related problems of the patient at home.
- Works closely with other members of the IDT to ensure all patient and family care needs are being met.
- Provides supervision to Hospice Aides.
- Complete documentation within agency guidelines and to meet regulatory requirements.
- Participate in agency’s performance improvement activities and marketing and community programs as requested, to promote professional growth and understanding of hospice care.
- Demonstrate familiarity with policies of the agency and rules and regulations of State, Federal and governing bodies.
Hospice Admissions Liaison
Penn Medicine At Home
04.2021 - 06.2022
- Acts as a liaison between the patient and all relevant providers, programs, and resources
- Assist in patient admission process based on federal and state laws
- Participate and attend staff, department, and team meetings upon request
- Develop positive working relationships with medical providers
- Clearly documents all communications and contacts with providers and personnel in standardized documentation requirements, including proper format
- Establish hospice care services for patients in need
- Coordinate patient discharge needs as appropriate
- Educate patient and family on hospice philosophy, benefits, and services
Clinical Performance Registered Nurse
Sound Physicians
09.2019 - 02.2021
- Partner with chief hospitalist physician to engage and educate hospitalist provider team in quality and process improvement initiatives
- Utilize key metrics from proprietary metrics software to measure and track performance outcomes
- Collaborate with hospital administration and participate in various hospital committees
On Call RN
Einstein Montgomery Home Health, Hospice and Palliative Care
08.2018 - 09.2019
- Responded to all incoming calls from patient, family member or caregiver for after-hours medical services and gathered information to address inquiry or concern and ascertain need to conduct in-person nursing visit.
Registered Nurse Medical Surgical Unit
Einstein Medical Center Montgomery
03.2017 - 08.2018
- Planning and provision of comprehensive nursing care to a specific group of patients and delivery of medical regimens prescribed for those patients by a licensed physician, and participation in the identification and resolution of nursing practice and unit problems
- Provide primary care nursing for four to six patients per shift on the Medical/Surgical unit, which includes oncology and hospice specialties
- Administer blood products, intravenous medications, nutrition and fluids and monitor patient reactions
- Manage high dose narcotic administration
- Maintain Central Line activity; redressing lines, portacath, PICC and other central lines utilizing sterile technique
- Collaborate with fellow nursing and support staff
Hospice on Call RN
Grane Hospice
02.2017 - 08.2017
- Assuming responsibility for evening, weekend and holiday on-call duties, as schedule, in keeping with hospice policies and procedures
- Assuming primary responsibility for total care census, including assessing, planning, implementing and evaluating all phases of the nursing process
- Communicating with attending physicians and other community resources to report changes and coordinate optimal care/use of resources for patients and families
- Communicating with the Clinical Coordinator to ensure appropriate dissemination of information and follow through on the part of families and caregivers
- Obtaining data on physical, psychological, social and spiritual factors that may influence patient/family health status, and incorporating those findings into care plans
- Monitoring physical care of patients and educating family, caregivers and volunteers in proper, approved techniques
- Responding to medical or emotional crises and/or patient deaths, and make home visits to provide direct care, as appropriate
- Providing appropriate counseling at patients’ times of death, and lending immediate support to families and caregivers
Palliative Care Field Registered Nurse
Aspire Health
12.2015 - 02.2017
- Performs nursing skills and procedures in the patient's home which are usual customary practice, as permitted by the Nurse Practice Act
- Clinical care coordination with Aspire Advanced Practice Providers
- Educate patients and families about medication usage, side effects, illness progression, diet and nutrition, medical adherence and crisis anticipation and prevention
- Performs all treatments as ordered by Physician or APP
- Maintains documentation of all nursing activities and observations, according to the requirements of the individual health care setting.
- Records and reports to the Physician or APP and the agency, the patient's reaction to treatment and/or changes in the patient's condition.
- Assess, identify and close clinical an non-clinical gaps in patient care
- Meet patient and family physical and psychosocial needs with support and input from inter-disciplinary team
Palliative Field Nurse
Vitas Healthcare
05.2015 - 12.2015
- Educated patient and family to enhance understanding of disease processes and plan of care, including discussion of treatment options to ensure informed decision making
- Assisted patients in accessing appropriate services and resources in the community to improve their overall health and well-being
- Empowered patients to take control of their health care by encouraging appropriate goal-setting and discussions about advanced care planning/development of advance directives
- Promoted patient-centered approach to care
TeleHealth Nurse Educator
Lash Group -an AmerisourceBergan Consulting Services Company
07.2013 - 05.2015
- Staffed telephone consumer support position in a call center environment for patients taking a specific Multiple Sclerosis medication
- Accepted inbound calls and made outbound calls to enrolled patients
- Provided disease process and drug support education
- Risk assessed patient for compliance and adherence to treatment regimen, identifying barriers to care and referring to additional support services
- Worked across functional teams with ability to understand key principles of reimbursement, patient assistance and copay assistance
- Presented program information at various patient events
- Entered all consumer activities accurately in Clinical Data Base
- Ability to work within structured business rules, scripting and database
- Reported adverse events, as directed
- Worked a flexible schedule and remained flexible for changing program needs.
Nurse Care Manager
Florida Hospital Healthcare System
09.2011 - 07.2013
- Medical management of health insurance members who had outpatient procedures or inpatient hospitalizations
- Contacted appropriate members to introduce short term care management
- Assessments to determine immediate needs and potential for transfer to long term Health Manager and follow up per nursing discretion
- Assisted member communication with physicians, outpatient therapies, homecare visits and other medical services as necessary
- Remained available as a resource via telephone and email until member was released from Care Management
- Provided education for various disease processes and/or surgical procedures
- Documentation in Click4Care program and superuser for the same.
Registered Nurse, Oncology
Florida Hospital
04.2008 - 09.2012
- Provided primary care nursing for four to six patients per shift on the Medical/Surgical Oncology Unit, Bone Marrow Transplant Unit or Progressive Care Unit -Oncology
- Administered biotherapy, chemotherapy, blood products, intravenous medications, nutrition and fluids and monitored patient reactions
- Provided treatments, medication administration, patient and family education, wound care and general patient care and support
- Managed high dose narcotic administration
- Maintained Central Line activity; redressing lines, portacath, PICC and other central lines utilizing sterile technique
- Collaborated with fellow nursing and support staff
Registered Travel Nurse, Oncology
Cross Country Travel Corps
10.2007 - 04.2008
- Provided primary care nursing for four to six patients per shift on the Medical/Surgical Oncology Unit or float to Medical/Surgical Unit as needed
- Administered blood products, intravenous medications, nutrition and fluids and monitored patient reactions
- Provided treatments, medication administration, patient and family education, wound care and general patient care and support
- Managed high dose narcotic administration
- Maintained Central Line activity; redressing lines, portacath, PICC and other central lines utilizing sterile technique
- Collaborated with fellow nursing and support staff
Registered Nurse, Oncology and Evening Charge Nurse
St. Luke's Hospital
05.2005 - 11.2007
- Provided primary care nursing for four to six patients per shift on the Medical/Surgical Oncology Unit
- Administered biotherapy, chemotherapy, blood products, intravenous medications, nutrition and fluids and monitored patient reactions
- Provided treatments, medication administration, patient and family education, wound care and general patient care and support
- Managed high dose narcotic administration
- Maintained Central Line activity; redressing lines, portacath, PICC and other central lines utilizing sterile technique
- Collaborated with fellow nursing and support staff
- Telemetry monitoring and assessment of abnormal rhythms
- Provided inpatient end-of-life care and hospice services for dying patients and their families
- Charge Nurse:
- Evening charge nurse for 36 bed unit
- Supervise and delegate care assignments to staff
- Responsible for managing unit on evening shift and attending nightly management meeting
Customer Service Specialist
Aetna Health Insurance
07.1994 - 05.2005
- Two years as a claims processor responsible for entering medical insurance claims into the computer and determining eligibility of claims based on plan benefits
- Two years as a Customer Service Representative in a call center setting answering phone calls from members and resolving customer concerns.
- Two years as one of eight Customer Service Correspondents chosen for a pilot program to work from home answering customer correspondence via internet inquiries and paper correspondence
- Five years as a Customer Service Specialist assisting an Account Manager and providing resolution of concerns to specific customers. Had direct contact with the benefit manager at the customer sites. Completed special projects for the Account Manager, immediate supervisor and divisional manager, as requested.
- Extensive use of Microsoft Outlook, Word, Excel and Power Point
Education
Master of Science - Adult-Gerontology Acute Care Nurse Practitioner
Walden University
Minneapolis, MN02-2025
Master of Science - Nursing
Walden University
Minneapolis, MNBachelor of Science - Nursing
Cedar Crest College
Allentown, PA2005
Skills
- Patient Care
- Hospice Philosophy
- Interdisciplinary Team
- Detail-oriented
- Patient education and advocacy
- Patient-centered care
- Person-focused care
- HIPAA compliance
- Acute Care Nursing
- Compassionate
Certification
- Registered Nurse in the state of Pennsylvania, License number R561918
- Registered Nurse in the state of Florida, License number RN9269636
- BLS Certified
- CHPN Certified
Timeline
Patient Flow Coordinator
Jefferson Einstein Montgomery Hospital
11.2022 - Current
Hospice Case Manager
Angelic Hospice
06.2022 - 11.2022
Hospice Admissions Liaison
Penn Medicine At Home
04.2021 - 06.2022
Clinical Performance Registered Nurse
Sound Physicians
09.2019 - 02.2021
On Call RN
Einstein Montgomery Home Health, Hospice and Palliative Care
08.2018 - 09.2019
Registered Nurse Medical Surgical Unit
Einstein Medical Center Montgomery
03.2017 - 08.2018
Hospice on Call RN
Grane Hospice
02.2017 - 08.2017
Palliative Care Field Registered Nurse
Aspire Health
12.2015 - 02.2017
Palliative Field Nurse
Vitas Healthcare
05.2015 - 12.2015
TeleHealth Nurse Educator
Lash Group -an AmerisourceBergan Consulting Services Company
07.2013 - 05.2015
Nurse Care Manager
Florida Hospital Healthcare System
09.2011 - 07.2013
Registered Nurse, Oncology
Florida Hospital
04.2008 - 09.2012
Registered Travel Nurse, Oncology
Cross Country Travel Corps
10.2007 - 04.2008
Registered Nurse, Oncology and Evening Charge Nurse
St. Luke's Hospital
05.2005 - 11.2007
Customer Service Specialist
Aetna Health Insurance
07.1994 - 05.2005
Master of Science - Adult-Gerontology Acute Care Nurse Practitioner
Walden University
Master of Science - Nursing
Walden University
Bachelor of Science - Nursing
Cedar Crest College
Similar Profiles
Clare HourihanClare Hourihan
Registered Nurse, Emergency Department at Jefferson Einstein Montgomery HospitalRegistered Nurse, Emergency Department at Jefferson Einstein Montgomery Hospital
Sheree JohnsonSheree Johnson
Registered Nurse, Medical-Surgical at Jefferson Einstein Montgomery HospitalRegistered Nurse, Medical-Surgical at Jefferson Einstein Montgomery Hospital
Sabin Tripathee MDSabin Tripathee MD
Resident Doctor at Jefferson Einstein Montgomery HospitalResident Doctor at Jefferson Einstein Montgomery Hospital
ShayRobert EdwardsShayRobert Edwards
Target Security Specialist at TargetTarget Security Specialist at Target
Janeé MasonJaneé Mason
Assistant Manager at Hobby LobbyAssistant Manager at Hobby Lobby