Tina Lee
Summary
Award-winning manager with emphasis in training and development and over 25 years of experience driving exceptional results in large-volume and specialty store sales, excelling in comprehensive business metrics, and customer service standards while maintaining highly organized and sound operational environments which deliver profitable store contributions to corporate health.
Overview
5
5
years of professional experience
Work History
Co-Store Manager -
Dillard’s Department Stores, Inc.
02.2021 - Current
Store HR Director -
Banana Republic
Property Manager -
Utica Square Shopping Center
Store Manager, Corporate Trainer -
Ann Taylor, Inc.
Store Manager, District Troubleshooting Specialist
- Claire’s
Store Manager, District Trainer -
N.E.T. Works
Education
Business Administration
Oklahoma State University
DISC Assessment (ID)
Franklin - Covey Time Management
Diversity in The Workplace
Targeted Selection
Skills
- Lead high-performing sales teams that attain targeted objectives through customer-centric service and depth of product knowledge
- Combine analytical data, critical thinking, and hands-on knowledge to generate profitable outcomes that repeatedly grow and evolve earnings beyond current trend
- Clarify priorities in ambiguous and changing environments while executing strategies to successfully accomplish defined objectives on a timely basis
- Master orderly and efficient daily operations consistently through technological systems, organizational structures, and effective scheduling of talent to yield positive influences on business
- Maintain brand integrity and expand market share by connecting the brand to the community using event initiatives, personal aesthetic, and product presentation which align with corporate values and standards while simultaneously developing same passionate mindset with all team members
- Discern true skill and potential in order to attract talent to further develop direct reports to bench-strength candidates for advancement Consequently, building rich and relevant teams that exemplify personable professionalism and expanded ownership in the business
Accomplishments
- Established 70% improvement of store operations audit results – Dillard’s
- Increased store profitability 14.5% through full-price selling and expense management - Dillard's
- Transformed customer service ratings resulting in 0 negative shopping experiences and 100% positive feedback from customers and sustained the outcome through focused training and development practices- Banana Republic
- Established positive merchant to owner relations in an environment previously characterized by mistrust - Utica Square Shopping Center
- Best Store Award – Ann Taylor, Inc.
- Highest UPT Award – Ann Taylor, Inc.
- Best Customer Service Award – Ann Taylor Inc.
- Best Visual Presentation Award Southeast Region – Ann Taylor, Inc.
- Created Client Development Module (implemented company-wide) – Ann Taylor, Inc.
- Corporate Training Manager (specializing in corporate culture, induction, diversity appreciation, and managerial operations) - Ann Taylor, Inc.
- Created a District Trainer role which supported District Manager initiatives and Store Manager development – NETWorks
- All businesses under my direct management have produced year-over-year increases in sales
Timeline
Co-Store Manager -
Dillard’s Department Stores, Inc.
02.2021 - Current
Store HR Director -
Banana Republic
Property Manager -
Utica Square Shopping Center
Store Manager, Corporate Trainer -
Ann Taylor, Inc.
Store Manager, District Troubleshooting Specialist
- Claire’s
Store Manager, District Trainer -
N.E.T. Works
Business Administration
Oklahoma State University
DISC Assessment (ID)
Franklin - Covey Time Management
Diversity in The Workplace
Targeted Selection