Tina Lewis
Vineland,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
Sicklerville, NJ
08.2018 - 03.2024
- Provided outstanding customer service by adeptly addressing client needs, offering customized solutions, and promptly resolving inquiries in a dynamic retail environment.
- Enhanced sales performance by effectively promoting T-Mobile products and services, including smartphones, accessories, and mobile plans, consistently meeting or exceeding sales targets.
- Supported customers in troubleshooting mobile devices, resolving technical issues, and guiding them through the setup and effective use of T-Mobile services.
- Collaborated with team members and various departments to ensure seamless service delivery and improve the overall customer experience.
- Employed full-time, working 40 hours per week.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
Sales Consultant
Sprint
Vineland, New Jersey
09.2017 - 08.2018
- Sales strategies and initiatives, consistently exceeding targets and driving revenue growth. Mentored and coached team members to enhance their sales skills and achieve individual and team sales goals.
- Delivered exceptional customer service by identifying customer needs and providing tailored solutions. Resolved complex issues and ensured a positive shopping experience, leading to increased customer satisfaction and loyalty.
- Oversaw daily store operations, including staff scheduling, performance evaluations, and conflict resolution. Fostered a collaborative team environment, enhancing employee morale and productivity.
- Managed inventory, handled cash transactions, and ensured adherence to company policies and procedures. Implemented best practices to streamline processes and improve store performance.
- Maintained up-to-date knowledge of Sprint’s products and services, including new technologies and promotions. Provided accurate information to customers and team members, contributing to informed decision-making.
- Developed and executed in-store promotions and visual merchandising strategies to attract customers and boost sales. Monitored market trends and competitor activities to adjust strategies accordingly.
- Conducted training sessions for new hires and ongoing development workshops for existing staff. Focused on enhancing product knowledge, sales techniques, and customer service skills.
- Utilized sales data and performance metrics to assess store performance and implement improvement strategies. Analyzed key performance indicators to drive business growth and optimize store operations.
Mobile Expert
T-Mobile
Atlantic City, New Jersey
10.2016 - 09.2017
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
Education
High School Diploma -
Vineland Senior High School
Vineland, NJ06-1998
Some College (No Degree) - Cyber Security
Strayer University
Washington, DCSome College (No Degree) - Radiologist Assistant
Cumberland County College
Vineland, NJSkills
- Sharp Problem solving
- Retail Merchandising
- Customer Assistance
- Team Supervision
- Problem-solving abilities
- Multitasking
- Time Management
- Effective Communication
- Organizational Skills
- Customer service
- Attention to details
- Active Listening skillsMicrosoft software
- Data entry
- Organizational and time management skills
- Corporate communications
Awards
Pinnacle Club Awards for Achieving Outstanding Sales Goals and Customer Service Skills in 2021
Best in Sales and Customer Service 2022
Timeline
Mobile Expert
T-Mobile
08.2018 - 03.2024
Sales Consultant
Sprint
09.2017 - 08.2018
Mobile Expert
T-Mobile
10.2016 - 09.2017
High School Diploma -
Vineland Senior High School
Some College (No Degree) - Cyber Security
Strayer University
Some College (No Degree) - Radiologist Assistant
Cumberland County College
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