Tina Macias-Autry
McKinney,TX
Summary
Dedicated Accounts Receivable Representative recognized for strong problem resolution skills and attention to detail. Committed to achieving high performance in customer inquiries and debt collection while ensuring timely account reconciliation.
Overview
36
36
years of professional experience
Work History
Accounts Receivable Representative
Cintas First Aid and Safety
McKinney, TEXAS
03.2023 - Current
- Managed collections for overdue accounts, maintaining effective communication with customers.
- Resolved billing discrepancies and responded to customer inquiries promptly.
- Processed customer invoices and maintained accurate records for accounts receivable.
- Collaborated with sales team to ensure timely payment from clients.
- Handled high-volume customer contacts to facilitate timely account reconciliation.
- Managed inbound and outbound inquiries to effectively resolve outstanding accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consistently achieved and exceeded key performance indicators (KPIs) for call quality and resolution rates.
- Conducted regular audits of accounts to identify issues and improve processes.
- Recognized by management for providing exceptional customer service.
Owner
Tina's Daycare
McKinney, TEXAS
01.1991 - 10.2019
- Developed strategic plans to increase profitability and efficiency.
- Oversaw budgeting and financial management of daycare resources and expenses.
- Managed daily operations of childcare services and staff scheduling.
- Ensured compliance with state regulations and licensing requirements for daycare facilities.
- Ensured compliance with local, state, and federal regulations.
- Implemented safety protocols to maintain a secure environment for children.
- Developed educational programs to enhance child development and learning experiences.
- Fostered positive relationships with parents through regular communication and feedback sessions.
- Coordinated community outreach programs to promote daycare services and engagement.
- Reviewed legal documents related to business operations.
Education
Associate of Arts - General Studies
Golden West College
Huntington Beach, CA06-1985
Skills
- Customer account management
- Conflict resolution
- Debt collection
- Accounts receivable reporting
- Invoice processing
- Billing dispute resolution
- Team collaboration
Accomplishments
- Summit x10
- Winners Circle
- Standing Ovation
Timeline
Accounts Receivable Representative
Cintas First Aid and Safety
03.2023 - Current
Owner
Tina's Daycare
01.1991 - 10.2019
Associate of Arts - General Studies
Golden West College