Professional leader with strong background in retail management. Adept at driving sales, managing inventory, and overseeing daily operations to enhance store performance. Skilled in fostering team collaboration, ensuring customer satisfaction, and adapting to changing business needs. Known for effective communication, problem-solving abilities, and results-oriented approach.
Hi, I’m
Tina Martin
Fern Creek,KY
Summary
Overview
26
years of professional experience
1
Certification
Work History
Publix
Deli Clerk
02.2024 - Current
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Gordon Food Service
Store Manager
03.2008 - 03.2024
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Monitored KPIs closely to identify areas requiring improvement, adjusting strategies accordingly to maximize results.
- 2014 Won Sales Championship contest, top 25 stores in the company. Winning a trip to San Diego.
Factory Card and Party Outlet
Assistant Merchandising Manager
09.2007 - 03.2008
Job overview
- Managed a team, providing guidance and support to achieve individual and departmental goals collectively.
- Implemented targeted markdowns, optimizing sell-through rates while minimizing impact on margins.
- Implemented effective loss prevention strategies to minimize risk of shrinkage, maintaining a secure and profitable store environment.
- Enhanced product visibility by designing creative in-store displays, leading to a boost in customer traffic.
Meijer
Receiving Manager
05.2004 - 07.2007
Job overview
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse. As well as certifying store staff on operating the forklifts.
Meijer
Sales and Service Manager
03.2003 - 05.2004
Job overview
- Developed a high-performing team through effective coaching, mentoring, and performance management.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance and customer service techniques.
Meijer
Cash Office Manager
04.1999 - 03.2003
Job overview
- Championed best practices in cash office management, actively participating in industry networking events and maintaining an up-to-date understanding of relevant developments.
- Facilitated clear communication between the cash office and other departments to foster a collaborative work environment.
- Reduced discrepancies in daily cash reports with thorough audits, ensuring consistency and accuracy in financial records.
- Consistently met or exceeded performance goals set by management, demonstrating dedication and commitment to delivering results of the highest caliber.
- Oversaw the ordering process for necessary supplies to maintain adequate stock levels within the cash office department at all times.
- Improved cash handling accuracy by implementing standardized procedures and providing staff training.
Education
Daytona Beach Community CollereNew Smyrna Beach, FL
High School Diploma
University Overview
Skills
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership and coaching
- Inventory management
- Store merchandising
- Shift scheduling
- Cleanliness and sanitation
- Strong work ethic
- Safe food handling practices
Accomplishments
Accomplishments
- Increased sales by coaching department managers on new merchandising standards.
- Managed a store that exceeded company expectations in every category winning store of the quarter several times.
- Achieved the top 25 national store ranking within 6 years.
- Supervised team of up to 30 staff members.
- Successfully managed ten million in sales volume.
Certification
- Food Handler Certification - State or Local Health Departments. (expired)
- Forklift certified. (expired)
Sales Championship 2014
Sales Championship 2014
Exceeded goals of KPI's in the top 25 stores out of over 140 stores. I was recognized at our store celebration in Grand Rapids, Mi. I won a trip to San Diego.
Timeline
Deli Clerk
Publix
02.2024 - Current
Store Manager
Gordon Food Service
03.2008 - 03.2024
Assistant Merchandising Manager
Factory Card and Party Outlet
09.2007 - 03.2008
Receiving Manager
Meijer
05.2004 - 07.2007
Sales and Service Manager
Meijer
03.2003 - 05.2004
Cash Office Manager
Meijer
04.1999 - 03.2003
Daytona Beach Community Collere
High School Diploma
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