Tina McCullers
Queen Creek,AZ
Summary
Highly talented and accomplished customer service professional with extensive skills and experience in customer relations and sales support. Articulate and persuasive in dealing with management, peers, staff, and diverse clientele. Strong decision making, leadership, and marketing skills.
Overview
10
10
years of professional experience
Work History
Dispatch Supervisor
Ready Logistics
Gilbert, AZ
10.2017 - Current
- Supervised team employees and provided training focused on maximizing overall performance.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Telephone Banking Representative
Chase
Tempe, AZ
06.2017 - 10.2017
- Taking incoming phone calls, answering to customer inquiries, managing client accounts, promoting financial products, evaluating customer eligibility for loans, and explaining bank policies
- Researches and analyzes potential customer fraud cases to identify and prevent future fraud
- Identifies fraudulent transactions using various research methods
- Communicates the status and resolution of incident to the customer.
Correctional Officer
Corrections
Florence, AZ
08.2013 - 06.2017
- Supervise inmates in housing units
- Patrol inside and outside the institution to ensure the security and integrity
- Maintain proper security of inmates being transported
- Make periodic patrols of quarters and work areas
- Initiate counts of inmates at regular and irregular intervals
- Maintain control and discipline including use of physical restraint and restraining devices
- Prevent the introduction of contraband into the institution.
Warehouse Supervisor
Amazon.com
Phoenix, AZ
10.2010 - 11.2011
- Operate PIT equipment unloading and loading freight
- Ensuring the accurate reception and process of incoming shipments
- Schedule freight appointments
- Inspection of shipments to verify quantity and quality
- Handled data entry- generated delivery reports and inventory reports
- Trained and supervised new and current employees
Education
Associate of Arts (AA) - General Education Current
Maricopa Community Colleges
High School Diploma - undefined
Sebastian River High School
2003
Skills
- Excellent attention to detail
- Strong Leadership
- Effective Critical Thinking Skill
- Exceptional communication skills
- Extraordinary teamwork
- Outstanding professionalism
- Creative problem solver
Timeline
Dispatch Supervisor
Ready Logistics
10.2017 - Current
Telephone Banking Representative
Chase
06.2017 - 10.2017
Correctional Officer
Corrections
08.2013 - 06.2017
Warehouse Supervisor
Amazon.com
10.2010 - 11.2011
Associate of Arts (AA) - General Education Current
Maricopa Community Colleges
High School Diploma - undefined
Sebastian River High School
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