Tina McDade
Fishers,IN
Summary
Proven Patient Care Advocate at Accredo Specialty Pharmacy, adept in multitasking and problem-solving, significantly improving patient health outcomes. Expert in customer service and communication, seamlessly coordinating with patients, providers, and teams. Demonstrates exceptional organizational skills and professionalism, ensuring efficient patient care and service delivery.
Overview
15
15
years of professional experience
Work History
Patient Care Advocate
Accredo Specialty Pharmacy
06.2009 - 07.2024
- Handle customer service inquiries from patients, providers, physicians and internal and external clients related to pharmacy benefits.
- Demonstrated expertise in problem solving skills to identify issues impacting patient health outcomes and developed solutions accordingly.
- Explained policies, procedures, and services to patient using medical and administrative knowledge.
- Preserve patient accounts by obtaining and updating personal and financial information.
- Schedule specialty medications to patient home, medical doctors office or infusion center for administration.
Education
Associate of Applied Science - Billing And Coding
Indiana Business College
Indianapolis, IN05-2007
Skills
- Multitasking ability
- Organizational Skills
- Verbal and written communication
- Client documentation
- Customer Service
- Phone and Email Etiquette
- Active Listening
- Professionalism
- Attention to Details
- Reliability and Dedication
- Adaptability and Flexibility
- Problem-solving abilities
Timeline
Patient Care Advocate
Accredo Specialty Pharmacy
06.2009 - 07.2024
Associate of Applied Science - Billing And Coding
Indiana Business College
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