Tina M Collins
Chapin,South Carolina
Summary
Results-driven insurance agent with a proven track record in promoting insurance products and facilitating policy upgrades across diverse demographics. Expertise in building strong client relationships and delivering tailored solutions to meet individual needs. Consistently exceeds targets for customer acquisition, retention, and growth while demonstrating a commitment to excellence in service delivery. Passionate about leveraging industry knowledge to drive business success and enhance client satisfaction.
Overview
32
32
years of professional experience
Work History
Licensed Insurance Agent
Universal Wealth
Surprise, AZ
10.2025 - Current
- Designed and implemented comprehensive insurance solutions to address specific client needs.
- Guided clients through various policy options and coverage details to ensure clarity and satisfaction with choices.
- Conducted thorough market research to identify competitive rates.
- Built long-term relationships through exceptional customer service.
Insurance Agent
Insurance Advantage
West Columbia, SC
10.2023 - 01.2024
- Expanded client base with powerful marketing, cold calling and referral management.
- Collaborated with colleagues to reach business goals, maximize leads and generate sales opportunities.
- Explained different options to prospective clients and recommended suitable insurance policies.
- Sought information from clients for claim processing.
- Maintained clients through personalized acquisition and retention strategies.
Patient Care Coordinator
Palmetto Dental Associates
Lexington, SC
02.2019 - 09.2023
- Improved quality of care with diligent attention to patient needs and delivery strategies.
- Verified authorization of visits and made efforts to minimize unauthorized visits.
- Received incoming calls and triaged phone requests.
Administrative Assistant
Rejuvenations Medical Spa
Irmo, SC
06.2015 - 02.2019
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes.
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
- Entered information onto digital systems to maintain data quality and accuracy.
- Directed calls based on query type to streamline support.
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines.
Dental Office Manager
Great White Smiles
Irmo, SC
02.2009 - 05.2015
- Managed referral processes to connect patients with specialists.
- Increased patient levels by spearheading promotional programs.
- Represented practice with error-free and clear professional business correspondence.
- Maintained patient data according to local laws, practice guidelines and HIPAA requirements.
- Kept paperwork updated with internal standards and legal requirements.
Sales Representative
Ellett Brothers, Inc.
Chapin, SC
02.1994 - 08.2000
- Maximized customer satisfaction by quickly responding to any concern or request.
- Overcame objections with effective product demonstrations and persuasive communication skills.
- Determined customers' needs based on sales calls and face-to-face meetings.
- Remained up to date on current offerings and company processes.
- Investigated and resolved reported customer issues for improved customer satisfaction.
- Exceeded sales objectives to capture new leads and customers.
- Identified potential customers through personal referral and lead generation.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
Education
Associate Degree - Business Administration
Piedmont Technical College
Greenwood, SC07-1993
Skills
- Policy Renewals
- Customer Service
- Customer Follow-Up
- Leads Prospecting
- Client Assessment
- Account Reconciliation
- Sales Experience
- Communication
- Insurance sales expertise
Timeline
Licensed Insurance Agent
Universal Wealth
10.2025 - Current
Insurance Agent
Insurance Advantage
10.2023 - 01.2024
Patient Care Coordinator
Palmetto Dental Associates
02.2019 - 09.2023
Administrative Assistant
Rejuvenations Medical Spa
06.2015 - 02.2019
Dental Office Manager
Great White Smiles
02.2009 - 05.2015
Sales Representative
Ellett Brothers, Inc.
02.1994 - 08.2000
Associate Degree - Business Administration
Piedmont Technical College