Summary
Overview
Work History
Education
Skills
Timeline
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Amber Andrews

Amber Andrews

Paw Paw,MI

Summary

Highly motivated employee with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills, able to thrive in diverse work environments. Works effectively unsupervised, quickly mastering new skills and contributing to team success.

Overview

21
21
years of professional experience

Work History

Licensed Insurance Agent

Gobles Insurance Center
03.2024 - Current
  • Provided assistance with billing inquiries, payment processing, and customer service issues.
  • Maintained accurate records of client information including contact details and policy changes.
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.
  • Resolved disputes between customers and insurers by researching and interpreting policy language.
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Researched complex underwriting issues and provided solutions for customers' satisfaction.
  • Performed routine follow-up calls to assess customer satisfaction with products and services.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Responded to customer inquiries and problems to promote great service.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.

Finishing Operator

Kalsec
08.2021 - 03.2024
  • Inspected finished products for quality and adherence to customer specifications.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Adjusted machines to increase productivity for runs.
  • Labeled packages with appropriate shipping information for accurate deliveries.
  • Assembled packages according to meet specific customer requirements.
  • Reviewed orders by inspecting labeling, packaging, and contents.
  • Re-packaged damaged or incorrectly packaged items.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

Rural Mail Carrier

USPS
05.2003 - 08.2021
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Handled accurate cash payments for postage and incurred fees.
  • Partnered with management to coach, discipline and manage employees.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Diploma -

Holland High School
Holland, MI
06.2000

Skills

  • Licensed in property and casualty
  • Eager to grow my career
  • Big on old school values
  • Client Retention
  • Client Service
  • Policy Management
  • Professional Networking
  • Policy Renewals
  • Customer follow-up
  • Customer Service
  • Policy Knowledge
  • Policy writing
  • Customer Engagement
  • Policy Changes
  • Policy adjustment knowledge
  • New Agent Training
  • Email Marketing

Timeline

Licensed Insurance Agent

Gobles Insurance Center
03.2024 - Current

Finishing Operator

Kalsec
08.2021 - 03.2024

Rural Mail Carrier

USPS
05.2003 - 08.2021

Diploma -

Holland High School

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Amber Andrews