Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tina Menegio

Poughkeepsie,NY

Summary

Outgoing CSR/Manager with 36 years experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Insurance CSR Supervisor

Emery & Webb Inc
Poughkeepsie, NY
10.2010 - Current
  • Supervised CSRs in providing excellent customer service to callers requiring assistance for policy and coverage issues.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

CSR Supervisor

Rose & Kiernan
East Greenbush, NY
08.1999 - 10.2010
  • Supervised 15 CSRs in providing excellent customer service to callers requiring assistance for claims and insurance coverage questions..
  • Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Processing insurance applications, binding coverage on company websites and auditing applications process by other staff members.

CSR

George Doakmajian Insurance Agency
Wynantskill, NY
05.1986 - 03.1999
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Berlin High
Berlin

Skills

  • Clerical Support
  • Customer Service and Assistance
  • Inquiry Requests
  • Team building and Supervising
  • Use of Company websites
  • Frontline underwriting

Certification

  • Licensed NY & Ct Insurance Agent

Timeline

Insurance CSR Supervisor

Emery & Webb Inc
10.2010 - Current

CSR Supervisor

Rose & Kiernan
08.1999 - 10.2010

CSR

George Doakmajian Insurance Agency
05.1986 - 03.1999

High School Diploma -

Berlin High

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Tina Menegio