Tina Miner
Rippey,IA
Summary
Developed skills in supportive and people-focused environment, looking to transition into new field. Expertise in active listening and problem-solving, with focus on building strong, supportive relationships. Ready to apply these transferable skills to make meaningful impact in new role.
Overview
15
15
years of professional experience
27
27
years of post-secondary education
Work History
Social Worker
Walnut Creek Psychiatry, Ames
Ames, Iowa
08.2023 - Current
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Coordinated referrals to external agencies or specialists when additional services were required
- Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
- Maintained confidentiality of sensitive information (e.g., personal data, medical records) when handling scheduling-related tasks
- Conducted regular audits of the scheduling system/database to identify and correct any data inaccuracies or inconsistencies
Social Worker
Woodward Academy
Woodward, IA
02.2022 - 06.2024
- Counseled adolescents struggling with behavioral issues through individual therapy sessions
- Provided individual and group counseling to clients, addressing a wide range of social and emotional issues
- Collaborated with interdisciplinary teams to coordinate services and resources for clients in need
- Assisted clients in navigating complex government assistance programs, such as Medicaid, SAL, foster care and community resources
- Collaborated with schools to develop behavior modification plans for students experiencing behavioral difficulties
- Served as an advocate for children in the foster care system, ensuring their needs were met and rights protected
- Implemented evidence-based interventions to address specific client needs and promote positive outcomes
Social Worker
MSW
Wesley Life At Home, Iowa
03.2020 - 06.2021
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Assisted clients in navigating complex Medicaid processes, alleviating stress and confusion during application procedures.
Social Services Director
Granger Nursing and Rehabilitation
Granger, Iowa
12.2018 - 03.2020
- Developed social service component of the resident’s plan of care identifying specific problems, goals and approaches
- Responsible for all resident trust funds and shopping
- Implemented data tracking systems to monitor program outcomes and measure effectiveness
- Performed an initial evaluation/assessment of each resident’s biopsychosocial needs and MINI assessments, as well as PASRR requirements
- Developed and maintained relationships with key stakeholders in the community, including government agencies and nonprofit organizations
- Developed and implemented strategic plans to improve the delivery of social services programs
- Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
Re-Entry Coordinator
State of Iowa
Mitchellville , Iowa
08.2017 - 07.2018
- Facilitate offenders take the National Career Readiness Certification (NCRC) assessments
- Coordinated with community resources to ensure seamless transitions back into society for released individuals.
- Provided vocational guidance and support, assisting inmates in developing marketable job skills for post-release employment opportunities.
- Collaborated with multidisciplinary teams to address inmates' mental health, substance abuse, and educational needs.
- Reduced recidivism rates by developing tailored reentry plans for each inmate.
Patient Care Technician/ Surgical Technician
Iowa Health Systems
West Des Moines, Iowa
11.2009 - 02.2018
- Created safe operating environments for invasive and non-invasive procedures.
- Enhanced surgical efficiency through expert handling and passing of instruments to the surgeon in a timely manner.
- Contributed to patient care by offering emotional support and clear communication, improving patient satisfaction.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted clients in navigating complex social service systems, increasing access to necessary resources.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Behavioral Health Specialist
Eyerly Ball Community Mental Health
Ames, IowaI
12.2014 - 05.2017
- Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems
- Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities
- Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention
- Collaborated with a multidisciplinary team to develop and implement treatment plans for clients, ensuring comprehensive care
- Maintained accurate and confidential client records in compliance with legal and ethical standards
Education
Master of Science - Social Work
Walden University
Minneapolis, MN 03.2015 - 05.2025
Bachelor of Arts - Child, Adult And Family Services
Iowa State University
Ames, IA 08.2011 - 05.2025
Associate of Arts - Human Services
Des Moines Area Community College
Ankeny, IA 01.2008 - 05.2011
Skills
Client needs assessment
Social services
Analytical thinking
Community resources
Complaint resolution
Problem resolution
Critical thinking
Office administration
Data analysis skills
Intake documentation
Operations management
MS office
Team leadership
Solutions development
Customer relations specialist
Timeline
Social Worker
Walnut Creek Psychiatry, Ames
08.2023 - Current
Social Worker
Woodward Academy
02.2022 - 06.2024
Social Worker
MSW
03.2020 - 06.2021
Social Services Director
Granger Nursing and Rehabilitation
12.2018 - 03.2020
Re-Entry Coordinator
State of Iowa
08.2017 - 07.2018
Master of Science - Social Work
Walden University
03.2015 - 05.2025
Behavioral Health Specialist
Eyerly Ball Community Mental Health
12.2014 - 05.2017
Bachelor of Arts - Child, Adult And Family Services
Iowa State University
08.2011 - 05.2025
Patient Care Technician/ Surgical Technician
Iowa Health Systems
11.2009 - 02.2018
Associate of Arts - Human Services
Des Moines Area Community College
01.2008 - 05.2011