Tina Minnich
Felton
Summary
Energetic and detail-oriented receptionist skilled in customer service and team collaboration. Known for effectively managing front desk operations and enhancing communication between departments, driving improved client engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Receptionist
New 4 You Cars
Dallastown, PA
08.2016 - Current
- Maintained accurate records of vehicle inventory and customer interactions using dealership management software.
- Resolved customer complaints effectively, contributing to increased satisfaction and loyalty rates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Server
Lions Pride Restaurant
Red Lion, PA
08.2021 - 02.2026
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Coordinated with kitchen staff to ensure timely and accurate order delivery for guests.
- Trained new servers on menu items, service standards, and restaurant protocols to maintain quality performance.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience for patrons.
Receptionist
Good 2 Go Auto Sales
Dover, PA
10.2014 - 08.2016
- Managed front desk operations, ensuring efficient customer service and timely response to inquiries.
- Coordinated appointment scheduling for sales team, optimizing daily workflow and client engagement.
- Developed and implemented office procedures that improved communication between departments.
- Trained new staff on reception protocols and customer service best practices, enhancing team performance.
Education
High School Diploma -
Eastern York
Wrightsville, PASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Server
Lions Pride Restaurant
08.2021 - 02.2026
Receptionist
New 4 You Cars
08.2016 - Current
Receptionist
Good 2 Go Auto Sales
10.2014 - 08.2016
High School Diploma -
Eastern York