Tina Odom
Hinesville
Summary
Dedicated professional with strong organization skills and a focus on customer satisfaction. Experienced in administrative support and conflict resolution, ready to enhance client experiences and streamline operations.
Professional with strong experience in managing restaurant operations, ensuring high standards and exceptional results. Proven ability to lead teams, adapt to changing needs, and optimize both front and back-of-house efficiency. Expertise in customer service, staff training, and inventory management. Known for fostering collaboration and consistently achieving goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Receptionist
Yates Astro Termite & Pest Control
Hinesville, GA
08.2024 - 04.2025
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Maintained organized filing systems for confidential documents and correspondence.
- Coordinated communication between departments to facilitate efficient workflow.
- Developed standard operating procedures for handling customer inquiries effectively.
- Enhanced client satisfaction through proactive follow-up and issue resolution strategies.
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by promptly answering incoming calls and directing them to the appropriate department.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Cherokee Rose
Assistant Manger
Hinesville, GA
03.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
Assistant Manager
Applebees
Hinesville, GA
02.2016 - 03.2023
- Led team in achieving operational excellence and enhancing guest satisfaction through effective staff management.
- Developed training programs for new hires, improving onboarding efficiency and reducing turnover rates.
- Oversaw inventory management processes, ensuring accurate stock levels and minimizing waste.
- Implemented cost-saving initiatives that enhanced overall profitability without compromising service quality.
- Streamlined communication between front-of-house and back-of-house operations to improve service delivery times.
- Analyzed customer feedback data to identify trends and implement improvements in menu offerings and service standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
High School Diploma -
Bradwell Institute
Hinesville, GA06-1987
Skills
- Organization skills
- Greeting and seating clients
- Administrative support
- Staff management
- Front desk operations
- Inventory management
- Word processing
- Customer complaint resolution
- Conflict resolution
- Billing and invoicing
- Customer and client relations
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist
Yates Astro Termite & Pest Control
08.2024 - 04.2025
Cherokee Rose
Assistant Manger
03.2023 - 06.2024
Assistant Manager
Applebees
02.2016 - 03.2023
High School Diploma -
Bradwell Institute