Tina OLIVARES
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kroger
01.2022 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Office Clerk
Tower Steel Company
08.2015 - 08.2018
- Provided clerical support to company employees by copying, faxing, and filing documents
- Organized 2 stacks of company files each day, 200+ papers per stack, and stocked supplies to support team needs and maximize performance
- Greeted 10 incoming visitors and customers per day professionally and provided friendly, knowledgeable assistance
- Completed clerical tasks such as filing, copying, and distributing mail
- Moving boxes up to 35 pounds up to and from attic and around building
- Spent 2-3 hours per week cleaning out fiberglass and cleaning attic upstairs
- Ran various daily errands for company with co-workers
Education
Bachelor of Science - Biology
Southern Virginia University
Buena Vista, VA12.2022
High School Diploma -
Tomball Memorial High School
Tomball, TX08.2018
Skills
- Office administration
- Multi-line phone proficiency
- Writing and conducting lab reports
- Research proficiency
- Problem-Solving Ability
- Teamwork and Collaboration
- Organization and Time Management
- Sales Expertise
- Credit Card Payment Processing
- Stocking and Replenishing
- Quality Control
- Customer Relationship Management
Timeline
Customer Service Representative
Kroger
01.2022 - 06.2022
Office Clerk
Tower Steel Company
08.2015 - 08.2018
Bachelor of Science - Biology
Southern Virginia University
High School Diploma -
Tomball Memorial High School
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