Tina Osatchuck
Pottsville,Pennsylvania
Summary
Dedicated waitress with strong multitasking and cash handling skills. Known for maintaining cleanliness and fostering positive guest experiences in high-pressure environments.
Proficient waitress with over 10 years of experience in high-volume dining settings. Skilled in time management and customer satisfaction, effectively handling multiple tables while ensuring timely service and collaboration with kitchen staff.
Dynamic professional with extensive experience in the restaurant industry. Recognized for exceptional customer service and ability to thrive under pressure, delivering a clean and organized dining environment while managing cash transactions accurately.
Overview
1
1
Language
25
25
years of professional experience
Work History
Home Health Caregiver
Public Partnerships
Pottsville, PA
06.2016 - 06.2018
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans in collaboration with families and healthcare teams.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided compassionate personal care and assistance with daily living activities for clients.
- Monitored client health metrics, reporting changes to healthcare professionals for timely interventions.
Waitress
P & T Phase 11
Pottsville, PA
06.2005 - 09.2012
- Provided exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to guarantee accurate food presentation and quality.
- Assisted in training new team members on service protocols and menu knowledge.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Supported promotional events by effectively communicating specials to guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
Waitress
Port Clinton Hotel
Port Clinton, PA
06.2001 - 06.2011
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Supported promotional events by effectively communicating specials to guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with kitchen staff to guarantee accurate food presentation and quality.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
Waitress
Pottsville Diner
Pottsville, PA
06.1993 - 06.1996
- Handled cash transactions and processed payments accurately at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
GED -
Pottsville School District
Pottsville, PASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cleanliness
- Cash handling
- Food running
- Table setting
- Menu memorization
- Time management
- Basic math
- Table setting arrangements
Languages
English
Elementary
Timeline
Home Health Caregiver
Public Partnerships
06.2016 - 06.2018
Waitress
P & T Phase 11
06.2005 - 09.2012
Waitress
Port Clinton Hotel
06.2001 - 06.2011
Waitress
Pottsville Diner
06.1993 - 06.1996
GED -
Pottsville School District