Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Tina Palermo

Casa Grande,AZ

Summary

  • Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of training, fast learner motivated to learn, grow and excel. Reliable employee Offering excellent communication skills and good judgment. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Server, Banquet Server, Bartender

Instawork/Chase Field / Phoenix Convention Center
02.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Banquet Server/bartender

Qwick For Freelancers / Temporary
01.2023 - Current
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Assisted customers in selecting menu items, answering questions and providing general information.

Cocktail Server

Gila River Casino
03.2023 - 12.2024
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Anticipated guest needs and provided proactive service.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Maintained clean and organized bar area.
  • Checked guests' identification before serving alcoholic beverages.

Jr Vehicle Technician

Lucid Motors
12.2021 - 03.2023
  • Replaced and repaired vehicle parts according to work order instructions.
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Operated tools, equipment and machinery according to prescribed safety procedures.
  • Performed routine maintenance and repairs using hand and power tools to maximize reliability.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out duties accurately and efficiently.

Waitresses

Cracker Barrell
09.2021 - 12.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Prepared specialty desserts for customers for special occasions.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Packer

Adecco Staffing
04.2021 - 09.2021
  • Completed daily orders with expert picking and packing of shipments.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Quickly and properly wrapped boxed items, maintaining uniformity to meet fulfillment targets.
  • Protected materials for transport by correctly packaging products in boxes and crates.

Order Filler

Tractor Supply Distribution Center/Ameratemps
07.2020 - 02.2021
  • Checked inventory and selected products from specific locations based upon availability.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Entered package information into company's computer system.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Safely and securely loaded items to prevent damage during transport.

Customer Service Representative

Blue Beacon
10.2019 - 06.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Cashier

Vitamin Cottage
03.2019 - 08.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Server

BJ's Restaurant & Brewhouse
04.2018 - 03.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Server

Buffalo Rose Saloon
07.2017 - 04.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

Golden High School
Golden, CO

General Studies

Central Arizona College
Coolidge, AZ

Skills

  • Customer Support
  • Exceptional Communicator
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Active Listening
  • Attentive to Detail
  • Complex Problem-Solving
  • Time Management
  • Quality Checks
  • Excellent Work Ethic

Timeline

Cocktail Server

Gila River Casino
03.2023 - 12.2024

Server, Banquet Server, Bartender

Instawork/Chase Field / Phoenix Convention Center
02.2023 - Current

Banquet Server/bartender

Qwick For Freelancers / Temporary
01.2023 - Current

Jr Vehicle Technician

Lucid Motors
12.2021 - 03.2023

Waitresses

Cracker Barrell
09.2021 - 12.2021

Packer

Adecco Staffing
04.2021 - 09.2021

Order Filler

Tractor Supply Distribution Center/Ameratemps
07.2020 - 02.2021

Customer Service Representative

Blue Beacon
10.2019 - 06.2020

Cashier

Vitamin Cottage
03.2019 - 08.2019

Server

BJ's Restaurant & Brewhouse
04.2018 - 03.2019

Server

Buffalo Rose Saloon
07.2017 - 04.2018

Golden High School

General Studies

Central Arizona College

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Tina Palermo