Tina Ross
Lynchburg ,VA
Summary
Detail-oriented Sr. Claims Analyst with a proven track record in managing claims accuracy and compliance. Passionate about helping others during life transitions. Skilled in problem-solving and customer service, consistently exceeding performance standards.
Overview
29
29
years of professional experience
Work History
Sr. Claims Analyst
DXC Technology/Genworth Financial
Lynchburg, Virginia
06.2013 - Current
- Review and process claims for clients ensuring accuracy and compliance with industry guidelines
- Analyze claim information and supporting documentation to ensure thorough and compliant reviews
- Review and process claims for clients ensuring accuracy and compliance with industry guidelines
- Identify discrepancies and red flags in claim submissions and take corrective action
- Maintain a high level of attention to detail in reviewing and processing each claim
- Ensure compliance with industry regulations and company policies
- Facilitate communication with clients and internal teams to gather information and provide timely updates on claim status
- Manage multiple tasks and deadlines in a fast paced- environment while maintaining a 98% accuracy rate, well above the company's guideline of 95%
- Assist supervisors with operational activities, including training and mentoring less experienced team members during onboarding
- Maintain confidentiality of sensitive information and adhere to data privacy guidelines
Customer Service Representative
Genworth Financial
Lynchburg , VA
06.1997 - 06.2013
- Provided exceptional customer service to clients through the inbound call center, averaging 60-65 daily calls while processing transactions
- Responded to complex client inquiries, ensuring timely resolution or appropriate escalation
- Answered client inquiries via written correspondence
- Processed client transactions such as address, ownership, and beneficiary changes, 1035 tax-free exchanges, loans, partial withdrawals, surrenders, and stop pays
- Ordered medical records for lapsed policies to facilitate reinstatement
- Investigated details of inactive policies to assess status and potential actions.
- Contributed to round table discussions to identify and implement process improvements
Education
High School Diploma -
Heritage High School
Lynchburg, VASome College (No Degree) -
Central Virginia Community College
Lynchburg, VASkills
Project management
Detail Oriented
Problem Solving
Time Management
Customer Service
Communication
Timeline
Sr. Claims Analyst
DXC Technology/Genworth Financial
06.2013 - Current
Customer Service Representative
Genworth Financial
06.1997 - 06.2013
High School Diploma -
Heritage High School
Some College (No Degree) -
Central Virginia Community College