Tina Sams
Wilkes-Barre,PA
Summary
Dedicated Healthcare Administration professional with over 20 years of experience supporting healthcare operations in high-volume clinical settings. Skilled in coordinating multidisciplinary teams, optimizing patient scheduling processes, and streamlining administrative workflows to improve operational efficiency, patient satisfaction, and quality of care.
Overview
13
13
years of professional experience
Work History
Unit Desk Clerk
Geisinger Wyoming Valley Medical Center
Wilkes-Barre, PA
03.2022 - Current
- Coordinated office operations to enhance patient flow and improve communication between departments.
- Facilitated patient care operations through effective communication and multitasking.
- Supported medical staff and interdisciplinary healthcare teams through efficient administrative assistance in a busy hospital environment.
- Answering and directing incoming calls while maintaining professionalism and patient confidentiality.
- Scan, fax, copy, and maintain patient and departmental documentation accurately.
- Interface with IT and facilities departments to ensure efficient workflow and operational support.
- Oversaw inventory of office supplies to ensure availability for daily operations, and maintained organized workspaces
Front Desk Receptionist
Community Access
Brooklyn, New York
07.2013 - 01.2022
- Managed front desk operations, ensuring positive experiences for patients, visitors, and staff.
- Answered, screened, and transferred high volumes of telephone calls, facilitating effective communication.
- Scheduled appointments and entered data into computerized systems accurately.
- Prepared reports, correspondence, and administrative documentation.
- Performed scanning, faxing, filing, and email communication tasks efficiently.
- Provided support to staff by performing various administrative tasks. and leadership with daily administrative support functions.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH03-2026
Skills
- Patient scheduling and appointment coordination
- Electronic Health Records (EHR) systems
- EHR/EMR Systems
- Healthcare operations management
- Healthcare compliance management
- Service quality improvement
- Cross-functional team coordination
- Interdepartmental communication
- Administrative support
- Records management and document scanning
- Customer service and patient relations
- HIPAA confidentiality awareness
- Exceptional organizational skills
- Leadership and teamwork abilities
- Strong interpersonal communication
- Healthcare coordination
- Staffing and budgeting analysis
- Healthcare coordination
Timeline
Unit Desk Clerk
Geisinger Wyoming Valley Medical Center
03.2022 - Current
Front Desk Receptionist
Community Access
07.2013 - 01.2022
Bachelor of Science - Healthcare Administration
Southern New Hampshire University