Tina Smith
Medical Assistant Team Lead
Coatesville,IN
Summary
Detail-oriented Medical Assistant Team Lead with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Cosmetologist
Copper And Ash Salon
12.2020 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Medical Assistant Team Lead
IU Health Physicians
04.2019 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Certified Clinical Medical Assistant - Medical Assisting
Indiana School Of Phlebotomy
Indianapolis, IN02.2018
Skills
- Friendly Communication
- Active Listening
- Relationship building and management
- Supply Ordering and Management
- HIPAA Compliance
- Medical terminology knowledge
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Immunization Administration
- Specimens collection and processing
- Patient Care Coordination
- Sterilization techniques
- Anatomy and Physiology Knowledge
- Medical office administration
- Professional Bedside Manner
- Healthcare Software Proficiency
Timeline
Cosmetologist
Copper And Ash Salon
12.2020 - Current
Medical Assistant Team Lead
IU Health Physicians
04.2019 - Current
Certified Clinical Medical Assistant - Medical Assisting
Indiana School Of Phlebotomy
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