Tina Smith
Winnie
Summary
Personable and dedicated customer service professional with strong experience supporting clients, resolving issues, and maintaining high satisfaction levels. Known for a positive attitude, clear communication, and the ability to build rapport quickly. Motivated to contribute to team success, strengthen customer relationships, and support business growth.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Disable Veterans Solutions
07.2023 - Current
- Resolved customer complaints with professionalism and timely follow‑through.
- De‑escalated challenging situations while maintaining a calm, friendly demeanor.
- Identified service needs through probing questions and accurately documented information.
- Collected customer feedback and used insights to improve service processes.
- Maintained detailed records of interactions, transactions, and follow‑ups.
- Performed administrative tasks including filing, database updates, and report generation.
- Collaborated with other departments to resolve complex issues.
- Built strong customer relationships through personalized support.
- Managed inbound calls, chats, and emails to ensure seamless service.
Assistant Manager
Buckle
02.2020 - 08.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Auditor
Advanced Marketing Group
02.2015 - 11.2019
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
- Reviewed work instructions and production strategies to verify compliance with established standards.
Operations Manager
Standard Industrial Products
02.2009 - 08.2019
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Reviewed shift reports to understand current numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Education
High School Diploma -
Clear Lake High School
Houston, TXBusiness And Marketing
University of Clear Lake
HoustonSkills
- Customer Service & Client Support
- Business Administration
- Strategic Planning
- Operations & Project Management
- Contract Management
- Bookkeeping & Clerical Support
- Data Verification & File Management
- Office Correspondence & Reception
- Keyboarding & Inter‑Office Communication
Timeline
Customer Service Representative
Disable Veterans Solutions
07.2023 - Current
Assistant Manager
Buckle
02.2020 - 08.2021
Auditor
Advanced Marketing Group
02.2015 - 11.2019
Operations Manager
Standard Industrial Products
02.2009 - 08.2019
Business And Marketing
University of Clear Lake
High School Diploma -
Clear Lake High School