Summary
Overview
Work History
Education
Skills
Timeline
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Tina Spencer

Lafayette,LA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Patient Access Representative

Our Lady Of Lourdes Hospital
07.2022 - 09.2023
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Technical Support Representative

Alorica
10.2017 - 11.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Patient Access Service Representative

Ochsner Hospital & Clinic
02.2017 - 07.2022
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Sales Associate

Walmart
10.2014 - 04.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Care Assistant

Loving Care Sitting
08.2010 - 09.2014
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.

Education

GED -

Blue Cliff College - Lafayette
Lafayette, LA
05.2016

High School Diploma -

New Iberia Senior High School
New Iberia, LA
05.1998

Skills

  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration
  • Phone and Email Etiquette
  • Multitasking and Organization
  • Technical Troubleshooting
  • Reliability and Dedication
  • Clerical and Filing Support
  • Caring and Empathetic

Timeline

Patient Access Representative

Our Lady Of Lourdes Hospital
07.2022 - 09.2023

Technical Support Representative

Alorica
10.2017 - 11.2022

Patient Access Service Representative

Ochsner Hospital & Clinic
02.2017 - 07.2022

Sales Associate

Walmart
10.2014 - 04.2018

Care Assistant

Loving Care Sitting
08.2010 - 09.2014

GED -

Blue Cliff College - Lafayette

High School Diploma -

New Iberia Senior High School

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Tina Spencer