Tina Sprague
Ponzio Orthopedic
Sicklerville,NJ
31
years of professional experience
Dedicated receptionist with over a decade of experience in managing front desk operations. Expertise in appointment scheduling, cash handling, and client communication, ensuring efficient service and a welcoming environment.
Work History
Receptionist
11 Years 11 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate staff members promptly.
- Organized patient records, maintaining confidentiality and accuracy in documentation processes.
- Assisted with insurance verification, streamlining onboarding for new patients.
- Trained new reception staff on office protocols and software systems for operational efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
13 Years 11 Months- Handled cash transactions and maintained sales and payments records accurately.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate staff members promptly.
- Organized patient records, maintaining confidentiality and accuracy in documentation processes.
- Assisted with insurance verification, streamlining onboarding for new patients.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Managed office supplies inventory, ensuring timely ordering of materials to support daily functions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Receptionist
5 Years 1 Month- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate staff members promptly.
- Organized patient records, maintaining confidentiality and accuracy in documentation processes.
- Assisted with insurance verification, streamlining onboarding for new patients.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma
Associate of Science - Criminal Justice And Human Sservices
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Appointment scheduling
Mail handling
Document management
Professional demeanor
Record preparation
Front desk operations
Multitasking and prioritization
Punctual and reliable
Payment processing
Timeline
Receptionist
Ponzio Orthopedic
09.2012 - CurrentRead More
Receptionist
Kressville Pediatrics
05.2007 - 06.2012Read More
Receptionist
Lerchlera and Amato
03.1995 - 02.2007Read More
Overbrook Senior High School
High School Diploma
Read More
Camden County College
Associate of Science from Criminal Justice And Human Sservices
Read More