Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

TINA TANK

Chino Hills,CA

Summary

An analytical and detail-oriented healthcare professional, with extensive experience in nursing, biotechnology, regulatory compliance, global safety, pre- and post-market studies, research and development, clinical trials, and FDA compliance. Utilizes exceptional organization and communication skills to consistently set and meet high-quality standards. Possesses a proven ability to utilize a cross-functional skill set to guarantee proper patient care and analyze multiple clinical documents. Applies keen logic and attention to detail to resolve complex medical issues, delivering top-quality solutions that ensure the best quality of service in healthcare. Able to work independently as needed or remote to complete needed deadlines. Have worked with several databases: EtQ, Trackwise and Epic. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Complaint Specialist-Supervisor

Glidewell Dental
01.2019 - Current
  • Manage Complaint Handing Team to include the Complaint Investigators
  • Hiring and training new staff
  • Mentoring Team members in preparation for promotion
  • Developed training and on-boarding programs to ensure proper onboarding and ensure substantial training in a timely manner
  • Worked closely with staff to ensure backlog of complaint files has been reviewed and appropriate reportability efforts are carried out before the submission of the MW3500A
  • Assisting in a remediation project that covers a span of three (3) years of data
  • Reviewed and approved current MW3500A prior to submission to the FDA
  • Validating a new software system that would facilitate efficiency in data gathering and MDR reporting
  • A liaison for the sales team and the complaint handling team to ensure failed devices are documented in the QMS system
  • Worked on new processes ad developed new SOP's and PRO (work instructions) for several departments
  • Responsible for the onboarding and training personal to current process
  • Peer guidance; acting as a liaison between team and management.

Clinical Research Nurse/Clinical Research Site Manager

Chan Soon-Shiong Institute for Medicine
01.2016 - 01.2019
  • Working collaboratively with physicians, sponsors, Clinical Research Infusion Nurse and pharmacists to ensure a successful site start-up of this new clinical site for Phase I/Ib-VI studies
  • Worked to ensure proper placement of potential research subject(s) to specific protocol minimizing protocol deviations
  • Initiated new process' that are essential to proper workflow within the clinic setting
  • Written several SOP's and work instructions
  • Educating patients of anticipated risk, possible side effects to the study drug or other medications
  • Attended and participate in SIV/SEV meetings, endorsement of new protocol and weekly disease team meetings
  • Submitted essential documents to IRB and pharmaceutical sponsor to gain approval for site start up
  • Working with the legal team to ensure proper conduct of submission based on GCP, ICH and regulatory guidelines
  • Developed a process for creating Standard Research Orders (SRO)
  • Working with the Investigational Pharmacy Specialist (IDS) to develop the SRO templates for each open and accruing protocol.

Clinical Research Nurse

City of Hope
01.2016 - 01.2017
  • Works collaboratively with physicians, Clinical Research Associates (CRA) and pharmacists to ensure proper placement of potential research subject to specific protocol minimizing protocol deviations
  • Educating patients of anticipated risk, possible side effects to the study drug or other medications
  • Attend and participate in SIV meetings, endorsement of new protocol and weekly disease team meetings
  • Provided in-services for the oncology nurses unit prior to the implementation of a new protocol infusion
  • Attended and participated in SIV meetings, endorsement of new protocol and weekly disease team meetings to provide updates on human subjects enrolled in a study or potential candidates
  • Obtained informed consent prior to any study procedures can begin in accordance with the FDA and IRB regulations.

RN CDI SPECIALIST

OPTUM 360/UnitedHealth Care
01.2016 - 01.2016
  • Clinical Documentation Specialist providing accuracy and quality in the electronic medical record
  • Developed new review process for the NICU, PEDS and OB/GYN
  • Concurrent review and audit state funded payees in both paper and electronic health records for accurate and complete documentation of all relevant diagnoses, procedures, and ancillary treatments that could impact ROM/SOI
  • Familiarity with MS-DRGs and ICD-10 coding
  • Able to discuss complicated cases with medical staff to ensure more specific coding
  • Work in conjunction with a multi-disciplinary team to ensure proper documentation prior to billing
  • This includes the review of HAC and PSI files, this is to ensure a multi-layered discussion with Quality, Infection Control and Environmental services
  • Collaborates with members of the healthcare teams from various disciplines to ensure accurate acuity and optimal care dollars.

Consultant: QE/MDR SAFETY COMPLIANCE SPECIALIST

Maetrics LLC.
01.2014 - 01.2015
  • Worked closely with staff to ensure backlog of complaint files has been reviewed and appropriate reportability efforts are carried out before the submission of the MW3500A
  • Reviewed and approve MW3500A prior to submission
  • Assisted and completed a four-month backlog of complaints, supporting the complaint handling unit on both base business and remediation project needs
  • Reviewed SOP, Work instructions and Remediation protocol for accuracy prior to its implementation
  • Actively participated in pilot program for new the processes that mitigated errors in reporting, while increasing efficacy
  • Assisted in validation of new database and process improvement
  • Reviewed data line listings for over 60 thousand unreportable complaints to ensure accurate information for the establishment of UDI and reportability as directed by the FDA as part of the remediation
  • Reviewed and corrected over 20 thousand complaints that were reported to the FDA incorrectly.

SENIOR MEDICAL QUALITY SAFETY AND EPIDEMIOLOGY/LEAD

ALLERGAN MEDICAL.
01.2008 - 01.2014
  • Functioned as a Clinical Safety Specialist in Clinical Product Surveillance for in-house sponsor for several implant and pharmaceutical products
  • Global device manufacturing company involved with multiple breast implant studies, both pre-and post-market
  • Worked closely with healthcare professionals and sales force to ensure public safety while providing medical knowledge as needed
  • Served as clinical safety specialist for pre- and post-market clinical study
  • Gathered information as required by FDA and other regulatory agencies
  • Drafted SOPs in accordance with new policies and procedures established by department
  • Participated in extensive longitudinal study and gathered data to report to various regulatory bodies
  • Handled elevated medical calls from physicians, sales force, and analysts
  • Assisted in several validations of new process' and new data bases
  • Able to work independently at home to meet deadlines
  • Opened complaints and claims and processed to closure in accordance with regulatory compliance timeline
  • Investigation of complaints and documenting adverse events and using sponsor approved decision tree keeping compliance with regulations
  • Audited complaint files for accuracy
  • Prepared file(s) for FDA review/audit
  • Ensured data gathering efforts were completed in order submit accurate data to regulatory agencies
  • Reviewed and approve MW3500A prior to submission
  • Handled special projects involving sensitive data and worked closely with other departments
  • Reviewed literature and gathered necessary data to report to regulatory agencies
  • Trained analyst and medical professionals on new procedures and medical knowledge
  • Audited complaint records to endure accuracy of reporting
  • Reviewed data from incoming CRO to ensure accurate data prior to reporting
  • Conducted queries on incoming data to ensure accurate data prior to reporting.

Staff Nurse

VALLEY MEDICAL GROUP
01.2003 - 01.2008
  • Worked directly with two surgeons
  • Scheduled surgeries and coordinated care with various other physicians, including local oncologist and various other specialists
  • Handled triage calls from patients and health professionals
  • Obtain prior authorization from various insurance entities
  • Organized surgeons' schedules and meetings and care for cancer patients with various oncology offices based on diagnosis
  • Managed drug records in accordance with JACHO and OSHA.

Staff Nurse

LOMPOC DISTRICT HOSPITAL
01.1998 - 01.2008
  • Worked in labor and delivery, including post-partum and nursery
  • Held responsibilities in medical surgical nursing unit
  • Supervised CNAs and LVN's on the daily care of patients
  • RN duties included daily care of laboring patients, assisting with C-sections and immediate care of newborn
  • Medical surgical duties included the supervision of CNAs in daily patient acute care and post-surgical status
  • RN duties included daily care of acute and post-surgical patients
  • Worked closely with discharge planning and nursing administration to ensure appropriate placement of patient and or infant was carried out.

Education

B.S., NURSING -

AMERITECH SCHOOL OF NURSING
05.2016

B.S., Nursing -

KAPLAN UNIVERSITY
01.2012

A.S., Nursing -

ALLAN HANCOCK COLLEGE
01.2000

Skills

  • Emergency Response
  • Customer Relations
  • Supply Management
  • Quality Assurance/Quality Assessment
  • Management Collaboration
  • Decision making/Creative thinking
  • Cross-functional collaboration
  • Organizational skills
  • Time management
  • Process improvement
  • Project management
  • Training and development

Certification

  • SOCRA- CCRP completed, 2014
  • ACLS-May 2017
  • ASQ Member 2021-present
  • Quality and Compliance Certification 2021-present
  • MDSAP Audit Approach ISO 13485
  • Regulatory Knowledge/Familiarity
  • ICH-GCP, CE Marking, MEDDEV 2.7.1, MEDRA Coding

Accomplishments

  • Developed and implemented remediation strategies to address identified compliance gaps and ensure adherence to regulatory requirements.
  • Collaborated with internal teams to design and execute corrective action plans, aiming to close compliance gaps promptly and effectively.
  • Conducted thorough assessments of compliance gaps, analyzing root causes and implementing preventive measures to mitigate future occurrences.
  • Interfaced With regulatory authorities and participated in audits and inspections, providing necessary documentation, and demonstrating compliance remediation efforts.
  • Facilitated training sessions and workshops to educate employees on compliance regulations, reinforcing awareness and promoting a culture of compliance throughout the organintion.
  • Monitored and tracked progress Of compliance remediation activities, ensuring timely completion and documentation of corrective actions.
  • Engaged with external consultants and experts to obtain guidance and expertise in addressing complex compliance issues.
  • Collaborated with cross-functional teams to update policies, procedures, and systems to align with regulatory requirements and close compliance gaps. Maintained thorough documentation and records of compliance remediation activities, ensuring transparency and audit trail for regulatory purposes.
  • Regularly communicated progress and updates on compliance remediation efforts to senior management and key stakeholders, fostering accountability and transparency
  • Certified in MDR/Quality Auditing
  • Successful submission to central and local IRB
  • Prepared Regulatory binders and gathered essential documents for preparation for scheduled monitoring.
  • Successfully enrolled patients in appropriate clinical trial
  • Aggregate data from clinical trials reports and various databases for the distribution to Regulatory Affairs to be used for submission to the FDA or other regulatory bodies.
  • Aggregate data from breast cancer registry for distribution to Executive Medical committee
  • Participated in the remediation process by auditing historical data to determine reportability.
  • Participated in pilot program to determine process changes.
  • Acted as safety senior nurse specialist in several studies for device sponsor.
  • Actively reviews files to capture adverse events to report to the FDA using the Medical Device Reporting system
  • Developed a process to transfer and integrate data from one data source to a single data repository.
  • Maintained breast cancer registry with accuracy and reported information to medical and regulatory affairs executives.
  • Reviewed study documents for pre- and post-market reporting of SAE to appropriate authorities.
  • Gathered data and managed line listings to ensure accuracy for multiple DBL in clinical trials.
  • Generated and approved MedWatch for submission to FDA.
  • Generated appropriate vigilance documentation to submit to global agencies.
  • Generated initial vigilance for appropriate regulatory agencies and competent authorities.
  • Possessed special sensitivity to meeting diverse needs in varied situations.
  • Demonstrated aptitude for developing new skills.
  • Developed rapport with patients, families, staff, and other healthcare professionals.
  • Educating patients of anticipated risk, possible side effects to the study drug or other medications.
  • Complaint investigation

Timeline

Complaint Specialist-Supervisor

Glidewell Dental
01.2019 - Current

Clinical Research Nurse/Clinical Research Site Manager

Chan Soon-Shiong Institute for Medicine
01.2016 - 01.2019

Clinical Research Nurse

City of Hope
01.2016 - 01.2017

RN CDI SPECIALIST

OPTUM 360/UnitedHealth Care
01.2016 - 01.2016

Consultant: QE/MDR SAFETY COMPLIANCE SPECIALIST

Maetrics LLC.
01.2014 - 01.2015

SENIOR MEDICAL QUALITY SAFETY AND EPIDEMIOLOGY/LEAD

ALLERGAN MEDICAL.
01.2008 - 01.2014

Staff Nurse

VALLEY MEDICAL GROUP
01.2003 - 01.2008

Staff Nurse

LOMPOC DISTRICT HOSPITAL
01.1998 - 01.2008

B.S., NURSING -

AMERITECH SCHOOL OF NURSING

B.S., Nursing -

KAPLAN UNIVERSITY

A.S., Nursing -

ALLAN HANCOCK COLLEGE
TINA TANK