Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Tina Thorp

Johnston

Summary

Focused patient representative promoting several-year career effectively managing patient registration. Determined individual proudly promoting exemplary skills in assisting patients and families with scheduling appointments and understanding charges for services.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Representative

Silver Lake Farm and Honey
Waterloo
01.2016 - Current
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained accurate records of customer interactions and transactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Patient Representative

The Iowa Clinic
West Des Moines
01.2025 - 05.2025
  • Serve as first point of contact for an average of 80+ patients daily, providing clear guidance on scheduling, insurance benefits, and clinic policies
  • Collaborate with nursing and physician teams to ensure timely patient flow
  • Educate patients on financial responsibility and assist with payment plans
  • Document all patient interactions in Epic / online systems

Server

Tokyo Bay Japanese Steakhouse
Waterloo
01.2018 - 01.2022
  • Greet guests promptly and warmly, creating a welcoming and friendly dining environment.
  • Present menus, answer questions about food and beverages, and make recommendations based on customer preferences.
  • Accurately take orders and input them into the POS system; ensure timely delivery of food and drinks.
  • Monitor tables throughout the meal to anticipate guest needs, refill drinks, and respond to requests promptly.

Education

Some college -

Hawkeye Community College
Waterloo, IA

Highschool Diploma -

West High School
Waterloo, IA

Skills

  • Electronic Health Record Systems
  • Conflict Resolution
  • Data Entry
  • Microsoft Office Suite
  • Time Management
  • Bilingual Communication - Croatian

Certification

Certified Nursing Assistant- Western Homes

Volunteer Experience

  • Life Church West Des Moines
  • Food Bank

Timeline

Patient Representative

The Iowa Clinic
01.2025 - 05.2025

Server

Tokyo Bay Japanese Steakhouse
01.2018 - 01.2022

Patient Representative

Silver Lake Farm and Honey
01.2016 - Current

Some college -

Hawkeye Community College

Highschool Diploma -

West High School

Similar Profiles

CREATE PROFILE