BABAJIDE JACKSON
Summary
Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Memorial Hermann
Houston, Texas
11.2017 - Current
- Documented workflows and procedures to improve user understanding of systems.
- Advocated for clients' rights and access to necessary resources.
- Coordinated communication between clients, families, and service providers to ensure clarity. between clients, families, and service providers.
- Collaborated with team members to enhance patient service experience continuously.
- Managed appointment scheduling for healthcare providers and patients efficiently.
- Assisted patients with inquiries regarding insurance and billing procedures.
- Educated patients on treatment plans and follow-up procedures to ensure understanding.
- Monitored patient needs and addressed concerns promptly to improve satisfaction levels.
- Managed electronic health records system to ensure data integrity and compliance standards.
Epic Consultant
Epic Health Services
Houston, tx
07.2014 - 07.2017
- Implemented change management strategies for smooth transitions during upgrades.
- Analyzed customer data to identify trends or patterns related to usage of Epic applications.
- Documented configuration changes as part of the implementation processes.
- Analyzed user requirements and developed system solutions that met customer needs.
Education
Bachelor of Arts - Accounting
Texas Southern University
Skills
- Documentation
- Process Improvement
- User access management
- Electronic health record systems
- System documentation
- Effective communication
- Team collaboration
- Client advocacy
- Patient advocacy
- Client communication
- Appointment scheduling
- Healthcare compliance
Timeline
Patient Care Coordinator
Memorial Hermann
11.2017 - Current
Epic Consultant
Epic Health Services
07.2014 - 07.2017
Bachelor of Arts - Accounting
Texas Southern University