Tina Waddingham
Kennewick,WA
Summary
Driven professional with extensive experience in the hospitality sector, notably at Andy's North. Excelled in enhancing customer satisfaction and sales through exceptional service and proficient use of the Toast POS system. Demonstrated strong work ethic and leadership by effectively managing teams and operations, significantly boosting employee output without compromising service quality. Balanced books from previous days, using Microsoft Word, excel, Ect. Made Dailey deposits, cash handling, and credit card machines.
Overview
33
33
years of professional experience
Work History
Server/bartender/ Manager
Andy's North
Pasco, WA
06.2019 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server/ Manager
Sterlings Restaurant
Kennewick, WA
08.1999 - 03.2020
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Welcomed and greeted guests before presenting special menu items to clients.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Front Desk/ Night Auditor
Super 8 Motel
Kennewick, WA
01.1992 - 12.1995
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Logged wake-up call requests and set up automatic rings in system.
Education
Highschool Diploma -
Kennewick High School
Kennewick, WA06.1991
Skills
- Order delivery practices
- Ordering Procedures
- Exceptional customer service
- Point of sale operation
- High-volume dining
- Strong Work Ethic
- Sales Techniques, using Toast pos system
Timeline
Server/bartender/ Manager
Andy's North
06.2019 - Current
Server/ Manager
Sterlings Restaurant
08.1999 - 03.2020
Front Desk/ Night Auditor
Super 8 Motel
01.1992 - 12.1995
Highschool Diploma -
Kennewick High School