Tina Walsh
Avoca,PA
Summary
Dynamic hospitality and food services expert committed to enhancing guest experiences in busy dining settings. Demonstrates exceptional multitasking and problem-solving abilities, ensuring high service standards during peak hours. Actively contributes to team success by training new staff and fostering a collaborative work environment.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Server/Bartender/Cashier
Augustine's club 17
Old Forge, Pennsylvania
06.2022 - 07.2026
- Dough maker, server/bartender, front of house cashier, prep cook and takeout.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints or concerns promptly and professionally, reinforcing positive relationships and guest satisfaction.
- Cultivated warm relationships with regular customers, enhancing loyalty and encouraging repeat visits.
- Fostered strong rapport with regular customers through genuine hospitality, significantly increasing repeat business.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Lucca Restaurant
Taylor , PA
03.2026 - 06.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently during busy shifts.
- Assisted guests with menu selections and food pairings.
Server
Mondano's
Old Forge, Pennsylvania
05.2025 - 09.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Facilitated efficient table turnover by promptly busing and resetting tables for new guests. to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Food Server/Cashier
Nearme Cafe
Moosic, Pennsylvania
03.2022 - 06.2024
- Boosted customer satisfaction through efficient and friendly food service, fostering repeat business.
- Provided diverse food and beverage services as a server, cashier, cook, food runner, and expediter.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Drove sales growth by effectively upselling appetizers, desserts, and specialty beverages during service.
- Accommodated special guest requests to enhance their dining experience and satisfaction. to build positive relationships by meeting off-menu customer needs.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Worked several off-site events through employment including NEPA Yoga festival, Lackawanna county heritage festival, La Festa Italiana & SnowForge.
Sever/Bartender
The Union craft house
Scranton, PA
12.2021 - 06.2022
- Server, Bartender, food runner
- Maintained clean and organized dining areas, ensuring compliance with hygiene standards and enhancing guest comfort.
- Assisted colleagues during peak hours, promoting teamwork that increased service efficiency.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Accurately processed and communicated customer orders to kitchen staff. to kitchen staff, facilitating timely meal preparation.
- Verified identification of guests before serving alcoholic beverages. before serving alcoholic beverages.
Server/Bartender
Smoke Eaters
Sunnyvale, California
03.2021 - 11.2021
- Food server, bartender and cashier
- Welcomed incoming guests to create a positive dining experience.
- Enhanced sales through effective upselling techniques and in-depth knowledge of menu items, specials, and promotions.
- Optimized table turnover by coordinating reservations and seating arrangements.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Restocked bar with liquors, juices, and garnishes to ensure availability for drink preparation. with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Bamboo Sushi
Santa Clara, California
09.2020 - 05.2021
- Served food and beverages to guests in a fast-paced environment.
- Resolved customer complaints promptly and professionally, contributing to positive reputation.
- Collaborated effectively in high-pressure settings, enhancing team efficiency.
- Assisted coworkers during rush periods to facilitate smooth operations and foster team-oriented atmosphere.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Verified guests' age by checking identification before serving alcohol. before serving alcoholic beverages.
Sales Associate
Citti's Florist
Campbell, California
01.2020 - 04.2020
- Facilitated front store sales by assisting customers with product selections and transactions., floral arrangements, and store setups.
- Organized racks and shelves to enhance visual appeal, engage customers, and promote merchandise effectively.
- Processed cash transactions while adhering to company cash handling policies, ensuring accuracy in financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built rapport and lasting relationships with customers through effective engagement and personalized service.
- Front store sales, floral arrangements, and store setups.
Server/Hostess
Sushi Confidential
Campbell, Ca
12.2018 - 01.2020
- Served food and beverages to customers while ensuring a positive dining experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Coordinated with kitchen staff to ensure timely delivery of customer meals.
- Streamlined order-taking process, reducing wait times for diners.
- Assisted in the planning and execution of special events, contributing to the restaurant's reputation for hosting.
- Conducted training sessions for new staff on service protocols and menu items to enhance overall service quality. on menu knowledge and service protocols to enhance service quality.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Office Manager
Wink shapewear & Gypsy outfitters
San Jose, California
04.2018 - 11.2019
- Handles day-to-day office operations: Customer service email, phone and social media. Ordered supplies to ensure seamless office operations and support staff needs., Stock keeping. Oversees all aspects of shipping national and international. Creating Marketing campaigns and content. Marketing for social media, apps, websites, amazon, locally. Website content management Scheduling, planning and organizing photo shoots, scheduling models, creating 'Looks / Outfits' ,on location set up. Purchased products to maintain inventory levels and meet customer demands. at times deciding which products to carry. Provided creative input during brainstorming sessions to enhance marketing strategies. Correspondence with vendors, suppliers, warehouses and shipping companies. Prepares international wholesale orders.Personally Assists the CEO in everyday activities and any errands/ needs that come up.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitioning and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Cultivated vendor relationships, negotiating contracts to achieve cost savings while ensuring high-quality service delivery.
Web Content Manager (Freelance)
Nearme Yoga / Moosic
11.2014 - 07.2018
- Managed web content and social media for Near me Yoga, Near me Cafe, and NEPA Yoga festival, enhancing online presence and engagement.
- Created online presence for NEPA Yoga Festival to promote events and enhance visibility. Designed and managed website for Near Me Yoga, focusing on user experience and content updates. Maintained online presence for Near Me Cafe to attract and inform customers. Managed Facebook page for Near Me Cafe, engaging with customers and sharing updates. Oversaw Facebook presence for Near Me Yoga, posting relevant content and events. Administered Facebook page for Near Me Packville, providing updates and community interaction. Operated Facebook page for NEPA Yoga Festival, sharing event details and engaging with participants.
- Developed engaging web content for yoga programs and wellness resources.
- Managed content updates across multiple digital platforms and social media channels.
- Collaborated with instructors to align content with yoga classes and events.
Freelance Web content & Social Media Management
Alexander Salazar Fine Art
San Diego, California
10.2011 - 06.2014
- Https://www.alexandersalazarfineart.com/
- Engaged in clear communication with colleagues and clients.
- Demonstrated initiative in completing tasks independently.
- Acquired new skills rapidly to meet evolving job demands.
- Pursued learning opportunities to enhance professional skills.
- Prioritized tasks effectively to meet all deadlines.
- Adapted work schedule to accommodate night, weekend, and holiday shifts.
Events & Marketing Assistant
R Dien Events
San Diego, California
10.2009 - 06.2014
- Making, contacting and meeting with current and potential partners/ venues/ sponsors/ employment for events. Networking, writing proposals, making designs, picking/ choosing clothing, makeup, hair. Developed creative concepts to improve event engagement, and assisting in any daily tasks/ activities needed.
- Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
- Entered new data, updated records, and cross-checked information to maintain accuracy of marketing database.
- Updated spreadsheets with relevant statistical, financial, and non-financial information to support marketing initiatives.
- Contacted and met with current and potential partners, venues, sponsors, and employers for events.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
Receptionist, Administrative Assistant, Customer Service and Sales
ABM Industries, Inc.
San Diego, California
10.2012 - 06.2013
- Answered phone calls to provide information and assistance to clients., make sure the office is clean and stocked at all times. Distribute incoming correspondence and send outgoing mail using USPS and FedEx. Coded invoices and submitted them for payment. Entered revenue data and assisted HR, field office manager, and main field office administrator. Assisted customers in office; Handle monthly/daily parking revenue tracking/ input; Aging reports; Set up monthly parkers for The Irvine Company (lease specified parking ONLY) and manage accounts; Assist in office operations- supply orders/organization, updating logs, monthly reconciliation of parkers vs. sales, creating/updating/up keeping filing system; Entrusted with office/building keys. Handle Customer service and sales inquiries for monthly parking passes; tracked and collected outstanding fines/ parking tickets. Distributed and collected payment for physical monthly parking passes.
- Distribute incoming correspondence and send outgoing mail using USPS and FedEx. Coded invoices and submitted them for payment. Entered revenue data and assisted HR, field office manager, and main field office administrator. Assisted customers in office; Handle monthly/daily parking revenue tracking/ input; Aging reports; Set up monthly parkers for The Irvine Company (lease specified parking ONLY) and manage accounts; Assist in office operations- supply orders/organization, updating logs, monthly reconciliation of parkers vs. sales, creating/updating/up keeping filing system; Entrusted with office/building keys. Handle Customer service and sales inquiries for monthly parking passes, tracked and collected outstanding fines/ parking tickets. Distributed and collected payment for physical monthly parking passes.
- Performed data entry, photocopying, scanning, and faxing documents to support overall office efficiency.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Assistant to the Manager, Sales Associate, Airbrush Technician
California Tan: Tanning Centers
San Diego, California
11.2009 - 06.2012
- Supported sales and advertising through web and social media. Prepared monthly totals and spreadsheets for all three salons, tracked costs of goods, gross income, expense reports, monthly bills, deductions, tax totals, and check free draft reports. Ordered inventory and supplies weekly, adjusted customer files using Helios software, managed basic clerical tasks, generated department and division sales reports, assisted with payroll, processed membership cancellations and reactivations, and entered membership fees and dues.
- Assisted customers by assessing their needs and providing product recommendations.
- Monitored inventory levels to prevent stockouts and overstocking.
- Managed vendor relationships to ensure timely delivery of products/services while maintaining cost efficiency.
- Processed documentation for human resources to maintain records. for human resources by completing various forms and reports.
Clerical Support, Administrative Assistant, Finance/Sales
Overland Storage, Inc
San Diego, California
03.2009 - 11.2009
- Administrative and accounting tasks. Organized and maintained filing systems for documents and records., data entry, payroll filing, tracking and due diligence on expense reports, compiling sales spreadsheets, making and accounting for financial checklists, contacting vendors for credit and debit purposes, packing and storing past files. Assigned codes to packing slips for inventory tracking. packing slips, producing bridge schedules
- Managed incoming communications and scheduled appointments for executive team.
- Coordinated travel arrangements and itineraries for staff and clients.
- Maintained office supplies inventory and ordered replacements.
Counter Clerk, Bartender, Waitress
Augustine's Club17
Old Forge, Pennsylvania
06.2003 - 01.2009
- Set up events and parties, prepared food, tended bar, and served patrons.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Developed rapport with clientele through friendly interactions and personalized service experiences.
- Refilled counters regularly to maintain an organized and appealing service area., display refrigerators, salad bar, and steam table to ensure menu compliance and enhance visual appeal.
- Managed cash register operations to ensure accurate processing of customer payments. to accurately complete customer financial transactions.
- Stocked counters, display refrigerators, salad bar and steam table to meet menu and display requirements.
- Displayed food under appropriate hot or cold conditions to promote freshness and adhere to safe food-handling standards.
- Maintained presentable and well-stocked bar to ensure customer satisfaction and meet service demands.
Hostess, Waitress, Banquet Server
WOODLANDS INN AND RESORT
Wilkes-Barre, Pennsylvania
11.2007 - 12.2008
- Greeting guests, receiving and processing reservations and room service orders, answering multiple phone lines, coordinating seating arrangements, serving patrons, preparing banquet rooms and servicing weddings and events.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Supported servers, food runners, and bussers in maintaining a clean and welcoming dining area for all guests.
- Proactively assisted servers during busy periods, expedited food delivery, and ensured high guest satisfaction throughout their meals.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Trained in multiple restaurant roles, including bar, kitchen, and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Used cash registers and credit card machines to cash out customers.
Education
Some college - Interior Architecture/ Design
Marywood University
Scranton, PASkills
- Microsoft Office, Basic food prep, Excel, Menu design, Event coordination, Customer relationship management, Team collaboration, Social Media Management, Adobe Illustrator
- POS operation
- Guest setup
- Event setup
- Excel
- Microsoft Office
- Customer relationship management
- Team collaboration
- Social Media Management
- Adobe Illustrator
- Guest engagement
- Exceptional customer service
- Customer service
- Strong work ethic
- Event setup
- Food safety practices
Certification
- Food Handler Certification August 2023 to August 2026
- RAMP certification
- August 2023 to August 2025
- The Responsible Alcohol Management Program (RAMP) certification.
Notable Coursework
Foundation Design , Interior Architecture/Design, Foundation Design II, Materials for Interior Architecture,2-D Design, 3-D Design, Instrument Drawing, Sophomore Portfolio Review, AUTOCAD I , History of Furniture, Basic drawing, Art in the Modern Era, The History of Art , Excel, HTML, intro to JavaScript.
Timeline
Server
Lucca Restaurant
03.2026 - 06.2026
Server
Mondano's
05.2025 - 09.2025
Server/Bartender/Cashier
Augustine's club 17
06.2022 - 07.2026
Food Server/Cashier
Nearme Cafe
03.2022 - 06.2024
Sever/Bartender
The Union craft house
12.2021 - 06.2022
Server/Bartender
Smoke Eaters
03.2021 - 11.2021
Server
Bamboo Sushi
09.2020 - 05.2021
Sales Associate
Citti's Florist
01.2020 - 04.2020
Server/Hostess
Sushi Confidential
12.2018 - 01.2020
Office Manager
Wink shapewear & Gypsy outfitters
04.2018 - 11.2019
Web Content Manager (Freelance)
Nearme Yoga / Moosic
11.2014 - 07.2018
Receptionist, Administrative Assistant, Customer Service and Sales
ABM Industries, Inc.
10.2012 - 06.2013
Freelance Web content & Social Media Management
Alexander Salazar Fine Art
10.2011 - 06.2014
Assistant to the Manager, Sales Associate, Airbrush Technician
California Tan: Tanning Centers
11.2009 - 06.2012
Events & Marketing Assistant
R Dien Events
10.2009 - 06.2014
Clerical Support, Administrative Assistant, Finance/Sales
Overland Storage, Inc
03.2009 - 11.2009
Hostess, Waitress, Banquet Server
WOODLANDS INN AND RESORT
11.2007 - 12.2008
Counter Clerk, Bartender, Waitress
Augustine's Club17
06.2003 - 01.2009
Some college - Interior Architecture/ Design
Marywood University