Tina Wheeler
Summary
Dynamic tax professional with a proven track record at Alamance County Tax Department, excelling in streamlining processes and enhancing customer service. Demonstrated strong communication and problem-solving skills while managing a team and increasing revenue through efficient tax collection strategies. Committed to continuous learning and fostering positive relationships with taxpayers.
Overview
17
17
years of professional experience
Work History
Tax Clerk
ALamance County Tax Department
09.2024 - Current
- Streamlined document storage process by digitizing files onto a secure server, improving accessibility for all team members and reducing paper waste.
- Managed multiple projects simultaneously while maintaining strict attention to detail, enabling timely completion without sacrificing quality or accuracy.
- Served as a trusted resource for colleagues seeking guidance on specific tax matters, fostering collaboration among team members.
- Contributed to company growth by consistently meeting deadlines during peak tax seasons, ensuring timely submission of client returns.
- Completed continuing education courses to stay abreast of industry changes and maintain professional certifications as required.
- Supported management in developing new strategies for handling an increased volume of work during busy periods, reducing stress on team members.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Improved collections efficiency by promptly contacting delinquent customers and negotiating payment arrangements.
- Collected on delinquent accounts to reduce overdue balances.
- Identified and contacted customers with overdue accounts to address payment status.
- Responded to customer inquiries and provided detailed account information.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Established relationships with customers to encourage payment of delinquent accounts.
- Entered client details and notes into system for interdepartmental access and review.
Deputy Tax Collector
ALamance County Tax Department
03.2008 - 12.2017
- Led outreach efforts to inform the public about changes in tax laws, ensuring clear understanding and compliance from all taxpayers.
- Created comprehensive reports to present findings from audits or investigations, enabling informed decision-making by senior management regarding enforcement actions or policy adjustments needed to improve overall effectiveness of the tax collection process.
- Streamlined the tax collection process for efficiency and accuracy, resulting in increased revenue for the municipality.
- Educated taxpayers about available exemptions or deductions they may qualify for based on their individual circumstances, maximizing potential savings opportunities while maintaining compliance with tax laws.
- Oversaw enforcement actions such as liens or garnishments when necessary, ensuring proper execution according to established guidelines.
- Enhanced customer service by implementing convenient online payment options and timely responses to inquiries from taxpayers.
- Managed a team of tax collectors, ensuring adherence to policies and procedures while maintaining high levels of productivity.
- Assisted taxpayers with understanding their obligations and payment options, fostering a positive relationship between the public and the tax office.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Education
Western ALamance High School
Elon, NC06-1999
Skills
- Strong communication skills
- Organizational growth
- Professionalism and integrity
- Continuous learning attitude
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Bill payment and recordkeeping
- Decision-making
- Relationship building
- Customer relations
- Microsoft Excel
- Microsoft office
- Cash management
- Data entry
- Accounts payable
- Self motivation
- Professionalism
- Adaptability
- Written communication
- Data entry and 10-key
- Problem-solving aptitude
Timeline
Tax Clerk
ALamance County Tax Department
09.2024 - Current
Deputy Tax Collector
ALamance County Tax Department
03.2008 - 12.2017
Western ALamance High School
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