Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tina Whitworth

Killeen,TX
Tina Whitworth

Summary

Dynamic culinary professional with experience at PCSI, skilled in recipe-based cooking and food handling. Proven ability to prioritize orders and maintain high sanitation standards, ensuring quality and safety. Recognized for exceptional customer service and fostering positive relationships, contributing to a thriving kitchen environment.

Overview

2026
years of professional experience

Work History

PCSI

Cook 2
01.2021 - Current

Job overview


  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Prepared and served various food items in fast-paced Type environment.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

7-eleven

Sales Associate
01.2017 - 01.2019

Job overview

  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Teleperformance USA

Call Center Representative
2015 - 2017 (2 education.years_Label)

Job overview

  • Cross-trained and backed up other customer service managers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Payless

Sales Manager
01.2013 - 01.2014

Job overview

  • Attended industry events and conventions to expain sales opportunities.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Pactiv

Production Line Operator
05.2011 - 05.2012

Job overview

  • Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
  • Boxed, labeled, and transported items to support assembly operations.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Assisted quality assurance by inspecting items and removing defective parts.

McDonald's

Assistant Manager
02.2005 - 05.2011

Job overview

  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched quality assurance practices for each phase of development
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Estacado High School
Lubbock, TX

GED from English Education
06.1992

Skills

  • Recipe-based cooking
  • Food presentation
  • Grilling
  • Order prioritization
  • Frying
  • Cooking
  • Sanitation
  • Food handling
  • Contamination prevention
  • Health and safety compliance
  • Food handler certification

Timeline

Cook 2

PCSI
01.2021 - Current

Sales Associate

7-eleven
01.2017 - 01.2019

Sales Manager

Payless
01.2013 - 01.2014

Production Line Operator

Pactiv
05.2011 - 05.2012

Assistant Manager

McDonald's
02.2005 - 05.2011

Call Center Representative

Teleperformance USA
2015 - 2017 (2 education.years_Label)

Estacado High School

GED from English Education

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